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Communicating at Work Principles and Practices for Business and the Professions, 12e Ronald B. Adler, Jeanne Marquardt Elmhorst, Kristen Lucas
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1 Copyright © 2019 McGraw-Hill Communicating at Work, 12e (Adler) Chapter 1 Communicating at Work
1) Which of the following is NOT an accurate statement?
- William Schaffer, International Business Development Manager for Sun Microsystems has
- There is a significant difference between communication skills of physicians with and without
- Workers in high-tech fields do not need good communication skills.
- Poor communication is one of the most common reasons for errors in shooting among officers
stated, "If there's one skill that's required for success in this industry, it's communication skills."
malpractice claims.
of the Los Angeles Police Department.
Answer: C
Explanation: Communication ability is often cited as the most important factor in making an executive promotable.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
2) Which of the following is NOT true about individuals communicating in today's organizations?
- Many recruiters believe that the main factors contributing to job success in corporate America
- More than 60% of reported medical errors have been attributed to poor communication.
- The average business executive spends more than 45 minutes of every hour communicating.
- Due to advanced technology, good communication skills are less important in the 21
are the ability to work with others and effective communication skills.
st century than in they were in the 20 th century.
Answer: D
Explanation: Communication skills are highly important for success in technical careers in the 21 st century.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
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2 Copyright © 2019 McGraw-Hill 3) Experts estimate that the average business executive spends what percentage of his or her time communicating?
- 75 to 80 percent
- 50 to 55 percent
- 25 to 30 percent
- 10 to 15 percent
Answer: A
Explanation: Experts estimate that the average business executive spends 75 to 80 percent of his or her time communicating.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
4) According to corporate recruiters, which of the following is one of the main factors that contributes to job success?
- technical skills
- native intelligence
- educational background
- communication skills
Answer: D
Explanation: A degree in communication provides an excellent background for careers in a variety of fields, ranging from advertising to public relations to government affairs.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
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3 Copyright © 2019 McGraw-Hill 5) In general, students ________ the importance of communication skills in the workplace and ________ their own communication skills.
- overestimate; overestimate
- underestimate; underestimate
- underestimate; overestimate
- overestimate; underestimate
Answer: C
Explanation: In general, students underestimate the importance of communication skills in the workplace and overestimate their own communication skills.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
6) The statement "Communication is unavoidable" means that
- if you're absent from a meeting, you are not communicating at all.
- all communication is unintentional.
- people will probably attach meaning to your actions, even when you don't intend to
- true communication occurs only when we are face to face with another person.
communicate something.
Answer: C
Explanation: Communication is unavoidable because people will probably attach meaning to your actions, even if you aren't intending to communicate anything.Topic: The Nature of Communication: Communication Principles Learning Objective: 01-02 Apply the key principles of communication, knowledge of the basic elements of the communication model, and considerations of effective communication channel use to a specific situation, showing how each one affects the outcome of the interaction.
Bloom's: Understand
Accessibility: Keyboard Navigation
Gradable: automatic
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