Test Bank all Chapters

Business Communication Essentials 7e Courtland Bovee John Thill

(Test Bank all Chapters)

• / 4

1 Copyright © 2016 Pearson Education, Inc.Business Communication Essentials, 7e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today's Workplace

1) How does communication affect the leadership process?

• The higher in the organization one moves, the more employees one has to handle

communication issues.

• The lower in the organization one is, the more one is judged on communication skills.
• The lower in the organization one is, the more often one's work is reviewed for accuracy and

attention to basic communication conventions.

• The higher in the organization one moves, the more time one spends on the task of

communicating.

• The higher in the organization one moves, the less time one spends on the task of

communicating.

Answer: D

Explanation: D) If you launch a company or move into an executive role in an existing organization, you can expect communication to consume the majority of your time. Top executives spend most of their workdays communicating, and businesspeople who can't communicate well don't stand much chance of reaching the top.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.Learning Outcome: Discuss the challenges and importance of business communications

Difficulty: Moderate

Classification: Synthesis

AACSB: Interpersonal Relations and teamwork

2) Which of the following communication skills is least likely to be a major advantage for a recent college graduate in the workplace?

• Computer skills
• Writing skills
• Listening skills
• Speaking skills
• Adjusting communications skills to any given situation

Answer: A

Explanation: A) Employers sometimes express frustration at the poor communication skills of many employees—particularly recent college graduates who haven't yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you'll gain a major advantage that will serve you throughout your career.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.Learning Outcome: Discuss the challenges and importance of business communications

Difficulty: Moderate

Classification: Application

AACSB: Interpersonal Relations and teamwork 2 / 4

2 Copyright © 2016 Pearson Education, Inc.3) Which of the following best describes the process of communication?

• Transferring of information between senders and receivers
• Using digital media to convey data
• Providing inspiration to others
• Agreed upon meaning
• Selling an idea to those who may need it

Answer: A

Explanation: A) Communication is the process of transferring information and meaning between senders and receivers using a variety of methods and resources. It may or may not inspire others, and meaning may not be agreed upon. The essence of communication is sharing in a way that benefits both the sender and the receiver.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.

Learning Outcome: Compose and shape business messages

Difficulty: Easy

Classification: Concept

AACSB: Application of knowledge

4) Which of the following best supports the need for effective communication in a person's career?

• The more technical the position, the less likely the employee will need to communicate

outside of the organization.

• The higher in the organization an employee is, the more likely the employee will need to

communicate effectively both internally and externally to the organization.

• The higher in the organization an employee is, the less likely the employee will need to

communicate effectively both internally and externally to the organization.

• Top executives spend very little of the workday communicating with others.
• Top executives spend more time listening than communicating.

Answer: B

Explanation: B) As one moves into leadership position, more time is consumed by the communication process, including written, verbal listening skills.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.

Learning Outcome: Compose and shape business messages

Difficulty: Easy

Classification: Concept

AACSB: Written and oral communication 3 / 4

3 Copyright © 2016 Pearson Education, Inc.5) Which of the following is the result of using an effective communication process in an organization?

• An effective communication process slows down the problem-solving time, allowing for

better analysis of options before decisions are made.

• An effective communication process hampers employee satisfaction and increases employee

turnover.

• An effective communication process increases timely, reliable information, leading to

"information overload" during the decision making process.

• An effective communication process is more costly than other communication processes.
• An effective communication process provides the ability to influence others and their

perceptions both in the workplace and in the greater community.

Answer: E

Explanation: E) Effective communication allows for timely and reliable information, allowing for greater influence in the workplace and community. Effective communication often saves time and resources and allows for a better decision making process.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.Learning Outcome: Discuss the challenges and importance of business communications

Difficulty: Moderate

Classification: Application

AACSB: Interpersonal Relations and teamwork

6) Which of the following least supports the purpose of communication?

• Providing data
• Providing information
• Providing inspiration
• Providing control
• Providing insight

Answer: D

Explanation: D) The essence of communication is sharing–providing data, information, insights, and inspiration in an exchange that benefits both you and the people with whom you are communicating.Learning Obj.: LO 1.1: Define communication and explain the importance of effective business communication.Learning Outcome: Discuss the challenges and importance of business communications

Difficulty: Moderate

Classification: Application

AACSB: Interpersonal Relations and teamwork

• / 4