TEST BANK AND ANSWER KEYS

Copyright © 2014 Pearson Education, Inc.2

TEST BANK AND ANSWER KEYS

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The Nature of Intercultural Communication Chapter 1, Test Questions

True-False. Circle T if the statement is true; circle F if it is false.

• T F International business is decreasing in the United States.

• T F Diffusion is the process by which two cultures lea rn from

each other and adopt practices of the other culture.

• T F Globalization refers to the interpenetration of the local

and global.

• T F The Statue of Liberty is considered a U.S. cultural symbol.

• T F Cultural synergy is the merging of cul tures to form a

common culture.

• T F The terms intercultural and international can be used

interchangeably.

• T F Ethnocentrists believe that their cultural background is

the correct way to analyze problems.

• T F The term "American" refers excl usively to someone who

considers his or her home country the United States.

• T F A stereotype of Latin Americans is that they are polite and

soft spoken.

• T F A typical stereotype of U.S. people is that they place

great importance on the family.

• T F Melting pot means a sociocultural assimilation of people of

differing backgrounds and nationalities.

• T F Backstage culture is information you are willing to share

with outsiders.

• T F Assimilation is a dimension of enculturation.

• T F The terms subculture and subgroup may be used

interchangeably.

• T F Cultural intelligence is the ability to exhibit behaviors

that are culturally tuned to the attitudes and values of others.

• T F Physical barriers to communication include personal

feelings of the listener.(Intercultural Business Communication 6e Lillian Chaney, Jeanette Martin) (Test Bank, Answer at the end of this File) 1 / 4

Copyright © 2014 Pearson Education, Inc.3

• T F Corporate leaders need a global mindset to be successful in

the international workplace.

• T F Businesspeople with a domestic mindset are open to

surprises.Multiple Choice. Circle the letter corresponding to the correct response.

• Which of the following multinational management orientations considers

the culture of the country in which the firm is located without a common corporate framework?

• ethnocentric
• polycentric
• geocentric
• regiocentric

• In a geocentric multinational management practice
• all capital investments are in one country.
• the dominant cultural group is considered.
• there is a common framework with regional control.
• facilities are run differently by region.

• A business is globalized when it
• sells in another country.
• has a distributor in another country
• can market its product anywhere in the world.
• produces in another country.

• Which of the following are examples of subgroups?
• Jews, Christians, and Muslims.
• Youth gangs, prostitutes, and drug addicts.
• Senior citizens, teenagers, and babies.
• Latin Americans, African Americans, and Asian Americans.

• Norms are
• learned through enculturation.
• clarifications of rules.
• behavioral expectations of a group.
• unusual group behaviors.

• Judy was telling all her friends about what happened at the conference;

however, she did not tell them about the job offer she received at the conference.

• It was wrong of Judy to not share the job information.
• Information that Judy was willing to share with friends was

hidden from their view.

• What Judy was telling her friends was an example of frontstage

culture; however, the job offer is an example of backstage culture.

• Judy thought her friends would not want to know about the job

offer.

• Which of the following communication barriers is due to a lack of

similar life happenings?

• cultural
• emotional
• experiential
• perceptual 2 / 4

Copyright © 2014 Pearson Education, Inc.4

• Which of the following is NOT a recognized area of cultural

intelligence?

• interpersonal intelligence
• linguistic intelligence
• spatial intelligence
• synergistic intelligence

• An acculturated person
• has become part of the melting pot.
• has become socioculturally assimilated.
• understands his or her own culture.
• accepts another culture’s ideas.

• Successful corporations have found that the values, beliefs, and

behaviors of the parent corpo ration

• do not need to be the beliefs, values, and behaviors of their

offices in other cultures.

• should be the beliefs, values, and behaviors of their offices in

other cultures.

• are the most important variables for success.
• are unimportant variables for success.

• The primary dimensions of culture include
• language, physical, and knowledge.
• language, physical, and psychological.
• physical, environment, and nonverbal.
• human behavior, environment, and processes.

• A stereotype is
• a particular definitive description of a culture.
• invariant across all cultures.
• a perception about a particular group.
• not culturally based.

• According to Axtell's research, U.S. persons have certain stereotypes

of people of other nationalities. Which of the following stereotypes is INACCURATE?

• The French are rude and chauvinistic.
• Asians are xenophobic.
• Italians are demonstrative and talkative.
• The English are friendly and informal.

• Which of the following does NOT fit the typical stereotype of persons

in the United States?

• friendly
• hard working
• monolingual
• stingy

• Rules are formed to
• clarify cloudy areas of norms.
• identify culturally ingrained principles of correct and incorrect

behaviors.

• clarify behavioral expectations of positions within a culture.
• provide a means of exchanging information and assistance.

• / 4

Copyright © 2014 Pearson Education, Inc.5 Universal Systems Chapter 2, Test Questions

True-False. Circle T if the statement is true; circle F if it is false.

• T F The U.S. economic system is capitalistic with socialistic

overtones.

• T F Mexico's economy is very similar to that of England.

• T F Unemployment is lower in Japan tha n in France.

• T F Both Canada and Japan have strong economies worldwide.

• T F Inherited rule will be eliminated in Saudi Arabia after the

current crown prince serves.

• T F The political systems of England and Japan are quite

different.

• T F Educational systems in the United States and Japan provide

for open access for all children.

• T F Japan, Canada, and France have a literacy rate of about 99

percent.

• T F The literacy rate for Germany and Saudi Arabia is about the

same.

• T F Cultures that place more emphasis on informal education

include Gambia and Bangladesh.

• T F The family systems in the United States and Saudi Arabia

are quite similar.

• T F The family system in Germany is matriarchal.

• T F Social reciprocity is very important to both the people of

Saudi Arabia and Japan.

• T F All cultures have punishments that are administered

when cultural norms are violated.

• T F Although people of the United States do not use

intermediaries, the Japanese do use them.

• T F Brazil’s literacy rate is not as high as the literacy rate

of South Korea.

• T F Family ties are more important in Mexico than in the United

States.

• T F Separation of classes is uncommon in Brazil.

Multiple Choice. Circle the letter cor responding to the correct response.

• Which of the following statements related to economic systems is
• / 4