Test Bank for Operations and Supply Chain

Version 1 1 Test Bank for Operations and Supply Chain Management, 17e Jacobs, Chase (All Chapters Answer Download link at the end of this file) Chapter 1 1) Examples of capturing information directly from the source that has shifted the focus to understanding both what all the information is saying, and also how to make decisions using it, include all but which of the following?

• Point-of-sale system
• Radio frequency identification tags
• Company quarterly sales reports
• Bar code scanners
• Automatic recognition

2) Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has done which of the following?

• Made it more difficult to understand what the information is saying.
• Added complexity to sales tracking, while providing minimal benefit.
• Increased the number of errors introduced into the tracking systems.
• Shifted focus to understanding what the information means.
• Made it more difficult to use the data to make timely decisions.

3) Operations and supply chain processes can be conveniently categorized as all but which of the following? 1 / 3

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• Selling
• Planning
• Delivering
• Making
• Sourcing

4) Returning involves processes for which of the following?

• Receiving worn-out products back from customers and support for customers who

have problems with delivered products

• Supporting customers who are trying to order products for which there is a current

shortage and receiving worn out products back from customers

• Receiving defective products back from customers and providing customer support for

tracking items once in-route for delivery

• Receiving excess products back from customers and discounting items in the store

once they have passed the sell-by date

• Supporting customers who have problems with the product and filing governmental

reports on product safety

5) Carriers are picked to do all but which of the following?

• Move products to warehouses and customers.
• Coordinate and schedule the movement of goods and information through the supply

network.

• Develop sales plans for rolling out new products to different regions.
• Develop and operate a network of warehouses.
• Run the information systems that manage the receipt of orders from customers.

6) One reason for studying operations and supply chain management (OSCM) is which of the following? 2 / 3

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• OSCM is essential for understanding organizational behavior.
• Most business graduates do OSCM work regardless of their job title.
• All managers should understand the basic principles that guide the design of

transformation processes.

• OSCM is a required course in all business degree programs.
• OSCM is the most rigorous business discipline.

7) The goods-services continuum consists of which set of the following categories?

• No goods, some goods, even mix, some service, no service
• Pure goods, core goods, core services, pure services
• No service, some service, good service, excellent service
• Self-service, help desk service, face-to-face service, service-with-a-smile
• Mixed goods, some services, retail sales, management

8) Which of the following are defined as core goods?

• Chemicals
• Airlines
• Data storage systems
• Hotels
• Nail salons

9) Which of the following are not listed in the text as jobs in OSCM?

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