Test Bank for Organizational

Test Bank for Organizational Behaviour Understanding and Managing Life at Work 13 th

Edition By Gary Johns, Alan Saks (All Chapters 1-15, 100% Original Verified, A+ Grade)

All Chapters Arranged Reverse: 15-1

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Edition, All Other Files in the Market are Fake/Old/Wrong Edition. 1 / 4

Organizational Behaviour, 13e (Johns/Saks)

Chapter 15: Organizational Change, Development, and Innovation

Objective 15.1

• Organizations in a(n) ________ environment must generally exhibit more change to be effective than those operating in a

more ________ environment.

• dynamic; stable
• dynamic; hostile
• stable; dynamic
• stable; open
• open; hostile

Difficulty: 2

QuestionID: 15-1-01

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: A) dynamic; stable

• Unfreezing
• is an organizational development technique pioneered by the U.S. Navy.
• is the first step in the organizational change process.
• is the most effective organizational development technique.
• consistently prevents the diffusion of change efforts.
• is required to ensure that new attitudes or behaviours become an enduring part of the organization.

Difficulty: 1

QuestionID: 15-1-02

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: B) is the first step in the organizational change process.

• Almost any organizational change effort must consider changes in ________ to be effective.
• people
• technology
• structure
• basic goals and strategies
• process

Difficulty: 2

QuestionID: 15-1-03

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: A) people

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• Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?
• Organizations that exhibit the most change are most effective, regardless of their environment.
• Organizations that exhibit the least change are most effective, regardless of their environment.
• Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.
• Stable environments require a fairly high degree of organizational change if the organization is to be effective.
• All organizations should exhibit the same degree of change to be effective, regardless of environment.

Difficulty: 2

QuestionID: 15-1-04

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.Answer: C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.

• Some organizations experience constant, unpredictable, non-linear change. These environments are called
• difficult.
• hyperturbulent.
• chaotic.
• unmanageable.
• all of the above.

Difficulty: 2

QuestionID: 15-1-05

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: B) hyperturbulent.

• To achieve and maintain seamless change, hyperturbulent environments need to have the qualities of a ________

organization.

• divisional
• multi-national
• learning
• hierarchical
• mechanistic

Difficulty: 2

QuestionID: 15-1-06

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: C) learning

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• What is the main reason reported for the failure of organizational change programs?
• The failure to use an experienced change agent
• The failure to conduct a proper diagnosis
• The failure to change the organization's culture
• The failure to change the organization's structure
• The failure to refreeze the change

Difficulty: 2

QuestionID: 15-1-07

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: C) The failure to change the organization's culture

• What effect does the perception of threat have on change?
• Motivator for change
• Extreme inertia
• Motivator for change and extreme inertia
• Resistance and extreme inertia
• Motivator for change and resistance

Difficulty: 2

QuestionID: 15-1-08

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: C) Motivator for change and extreme inertia

• The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia. What has happened?
• Unfreezing
• Refreezing
• Resistance
• Perceived threat
• Conflict

Difficulty: 2

QuestionID: 15-1-09

Skill: Applied

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.

Answer: D) Perceived threat

• When is inertia most likely to occur?
• When there is a lack of resources
• When routines and processes are not modified
• When routines and processes are modified
• When there is a lack of resources and routines and processes are not modified
• When there is a lack of resources and routines and processes are modified

Difficulty: 2

QuestionID: 15-1-10

Skill: Recall

Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can change.Answer: D) When there is a lack of resources and routines and processes are not modified 3 Copyright © 2026 Pearson Canada Inc.

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