Test Bank for Real Communication, 5e Dan OHair, Mary

Test Bank for Real Communication, 5e Dan O'Hair, Mary Wiemann, Dorothy Mullin, Jason Teven (All Chapters Download link at the end of this file)

Chapter 1

• What term refers to the process by which humans use symbols and behaviors to exchange information?
• encoding
• decoding
• communication
• perception

ANSWER: c

• Which statement accurately describes communication?
• Humans begin to communicate when they learn to talk.
• Effective communication requires work and adaptation.
• Communication, by definition, is verbal and intentional.
• The messages sent during communication are reversible.

ANSWER: b

3. At its foundation, communication functions to help people:

• increase their cognitive complexity.
• learn about themselves.
• determine their cultural identity.
• achieve their goals.

ANSWER: d

• While on a first date, Shreya notices her date leaning in toward her, meeting her gaze, smiling when she

makes eye contact, and laughing at her jokes. Shreya infers from this behavior that her date likes her. This

scenario BEST represents the use of communication to:

• negotiate for control.
• express affiliation.
• encode a message.
• provide feedback.

ANSWER: b

• Which statement BEST defines interdependence?
• What a person does affects others, and what others do affects that person.
• A person’s self-esteem depends on whether another person needs him or her.
• A person can communicate effectively to meet their needs.
• A person is reluctant to communicate with others.

ANSWER: a

• / 2

• The ability of one person, group, or organization to influence others and the manner in which their

relationships are conducted is called:

• control.
• affiliation.
• interdependence.
• goal achievement.

ANSWER: a

• English speakers use the word dog to refer to the canine companion that is a popular pet in the United States.

In this example, dog is BEST described as a:

• code.
• channel.
• symbol.
• behavior.

ANSWER: c

• After looking in his book bag and realizing he forgot to grab a pen, Leroy leans over to one of his classmates

and says, “Do you have a pen I can borrow for class today?” Leroy has just engaged in what mental process?

• encoding
• decoding
• affiliating
• symbolizing

ANSWER: a

• A person interprets and assigns meaning to a message they received. This person is:
• creating a code.
• decoding the message.
• displaying behavioral flexibility.
• providing feedback.

ANSWER: b

• What term refers to the shared beliefs, values, and practices of a group of people?
• interdependence
• culture
• norms
• morals

ANSWER: b

• Destiny describes herself as being a sorority sister, a member of the National Honor Society, an African

American, and a master gardener. These all represent:

• dyads.
• norms.
• / 2