.png){kind=logo}
Test Bank for Technical Communication 14 th Edition By Mike Markel, Stuart Selber (All Chapters 1-21, 100% Original Verified, A+ Grade)
This is the only Original Test Bank for 14 th Edition, all other files in the Market are Fake/Old/Wrong Edition. 1 / 4
Name:
Class:
Date:
TB14 Chapter 1, Introduction To Technical Communication
Copyright Macmillan Learning. Powered by Cognero. Page 1
- According to Chapter 1, most technical communication has six characteristics. One characteristic is that
technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?
- Technical communication reflects an organization's goals and culture.
- Technical communication uses technical vocabulary as often as possible.
- Technical communication strives to both entertain and educate readers.
- Technical communication is most often aimed at a general audience rather than at a particular
audience.
ANSWER: a
- Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it
is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?
- It's the right thing to do.
- If readers bring your dishonesty to the attention of your supervisor, your career may suffer.
- Readers can get hurt if you are dishonest.
- You and your organization could face serious legal charges if you are dishonest.
ANSWER: b
- Chapter 1 states that technical communicators use design to increase readability and make their documents
more effective. Which of the following is an example of a design feature?
- easy-to-understand vocabulary
- typography
- definitions of key terms
- effective topic sentences
ANSWER: b
- You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will
be posted on the company's website. You decide to make a transcript available so that audience members who are hard of hearing will be able to read the interview. Which measure of excellence in technical communication does this decision primarily reflect?
- accuracy
- accessibility
- usability
- clarity
ANSWER: b
- Chapter 1 identifies six sets of factors to consider when communicating technical information. Which of the
- / 4
following is NOT on this list?
Name:
Class:
Date:
TB14 Chapter 1, Introduction To Technical Communication
Copyright Macmillan Learning. Powered by Cognero. Page 2
- image-related factors
- setting-related factors
- purpose-related factors
- audience-related factors
ANSWER: a
- Chapter 1 defines technical communication as a process encompassing which of the following?
- documents and activities
- documentation and analysis
- process and analysis
- diagramming and activities
ANSWER: a
- Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the
following is NOT on this list?
- ability to perform research
- ability to write code
- ability to analyze information
- ability to speak and write clearly
ANSWER: b
- Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list
- accuracy and correctness
- conciseness and clarity
- comprehensiveness and conciseness
- accessibility and professional appearance
might seem contradictory?
ANSWER: c
- Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is
NOT mentioned in the chapter?
- to help others carry out a task
- to change attitudes about a technology or an issue
- to establish common knowledge in the marketplace
- to help others make a decision
ANSWER: c
- Which quality in the original below is evident in the revised version of the following paragraph?
Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, 3 / 4
Name:
Class:
Date:
TB14 Chapter 1, Introduction To Technical Communication
Copyright Macmillan Learning. Powered by Cognero. Page 3
who was sympathetic and agreed to consider any changes we would like to make to the present procedures.Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon.Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.
- conciseness
- accuracy
- comprehensiveness
- correctness
ANSWER: a
- Which of the following is NOT one of the four basic modes of communication?
- speaking
- reading
- writing
- typing
ANSWER: d
- Which two things must you clearly understand in order to communicate successfully?
- your audience and your purpose
- your proposal and your audience
- your documentation and measures of excellence
- your software and your hardware
ANSWER: a
- According to Chapter 1, what is the biggest difference between technical communication and the kinds of
writing you do in other college courses?
- Technical communication makes greater use of jargon.
- Technical communication makes greater use of images and graphics.
- Technical communication has a somewhat different focus on purpose and audience.
- Technical communication follows different style conventions.
ANSWER: c
- Which of the below is a technology-related factor you must consider when communicating on the job?
- How will your document aid problem solving?
- What type of content will the document include?
- What technology will your audience use to access the document?
- What is the context in which your audience will use your document?
- / 4
.png)