.png){kind=logo}
Test Item File for Foundations of Operations Management Fourth Canadian Edition 1 / 4
1 Copyright © 2016 Pearson Canada Inc.Foundations of Operations Management, 4e Cdn. (Ritzman)
Chapter 1: Creating Customer Value
1.1 End-of-Chapter Problems
1) A process involves transforming inputs into outputs.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View
2) Inputs to a process can include human resources.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View
3) Processes of multiple firms can be linked together to form a chain reaction.
Answer: FALSE
Diff: 1 Type: TF
Reference: Introduction
4) Every process has a customer.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View
5) A nested process refers to a process within a process.
Answer: TRUE
Diff: 1 Type: TF
Reference: Process View
6) Operations management refers to the direction and control of inputs that transform processes into products and services.
Answer: TRUE
Diff: 1 Type: TF
Reference: Introduction
7) Relative to strategic decisions, tactical decisions are less structured and have longer-term consequences.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities
8) The process of baking a doughnut at Tim Hortons is a manufacturing process.
Answer: TRUE
Diff: 2 Type: TF
Reference: Process View
- / 4
2 Copyright © 2016 Pearson Canada Inc.9) Processes do not necessarily add value to every customer along the supply chains.
Answer: FALSE
Diff: 1 Type: TF
Reference: Process View
10) Many service operations have little outside customer contact.
Answer: TRUE
Diff: 2 Type: TF
Reference: Process View
11) As a percentage of total employment within the Canadian economy, jobs in the service sector have declined over the past 40 years.
Answer: FALSE
Diff: 2 Type: TF
Reference: Trends in Operations Management
12) Productivity is measured as input over output.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
13) Labour productivity is an index of the output per person or hours worked.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
14) As the value of output per work hour goes up, the nation's standard of living is lowered.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
15) Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
16) Today, most products are made of material and services from around the world.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
17) Many companies today compete on the basis of time.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
18) Today, many environmental issues are receiving more emphasis.
Answer: TRUE
Diff: 1 Type: TF Reference: Trends in Operations Management 3 / 4
3 Copyright © 2016 Pearson Canada Inc.
19) Competitive priorities are the means by which operations implements the firm's corporate strategies.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities
20) Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA) tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
21) On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.
Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
22) One effective global strategy is strategic alliances.
Answer: TRUE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities
23) One factor used to determine market segments is psychological factors.
Answer: TRUE
Diff: 1 Type: TF
Reference: Supply Chain View
24) The first step of needs assessment is market analysis.
Answer: FALSE
Diff: 2 Type: TF
Reference: Supply Chain View
25) Flexibility is a possible competitive priority.
Answer: TRUE
Diff: 1 Type: TF
Reference: Supply Chain View
26) Consistent quality is unimportant to today's consumers.
Answer: FALSE
Diff: 1 Type: TF
Reference: Supply Chain View
27) Delivery time should always be less than two days.
Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities
- / 4
.png)