TICO Travel Counsellor Exam Latest Update

TICO Travel Counsellor Exam Latest Update

• 110 Questions and 100%

Verified Correct Answers Guaranteed A+

A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents to the travel agent?

• June 1 (14 days before departure)
• May 24 (21 days before departure)
• June 8 (7 days before departure)

d. May 29 (14 days after payment is received) - CORRECT ANSWER: a

A consumer selects a package tour from a tour wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction?

• The hotel, which should have cancelled all bookings during construction.
• The travel wholesaler, which should have disclosed in its brochure information

about construction or renovation of the property.

• The woman, who should have more thoroughly researched the hotel before

booking.

• The construction company, which should have offered all its guests a set of

ear plugs. - CORRECT ANSWER: b

A consumer who wishes to make a standard claim on the Compensation Fund for travel services paid for but not provided must do so

• any time; there is no limitation
• immediately
• within three months of the registrant's or end supplier's

failure

• within six months of the registrant's or end supplier's

failure - CORRECT ANSWER: d

A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her that says, "Balance of $500.00 due on September 27, 2011." The agent has also added the comment, "As discussed, some charges are non-refundable." TICO would view this receipt as

• adequate because the receipt includes the amount due, the date on which it

is due, and the fact that some charges are non-refundable

• adequate because the travel agent has reminded the clients that the nonrefundable

charges were discussed during the sale of the package tour 1 / 3

• inadequate because, by law, the travel agent should have said "as discussed

on August 27, 2011, some charges are non-refundable"

• inadequate because, by law, the travel agent must identify charges that are

non-refundable - CORRECT ANSWER: d

ABC agency is promoting a resort on its website. It has included an artist's drawing of the resort as part of the representation. Would TICO approve of this?

• no, because only photographs may be used in a representation

yes, as long as the representation states that the drawing is fairly accurate no, unless the date on which the drawing was made is included yes, as long as the drawing is accurate and the representation states that the drawing is

not a photograph - CORRECT ANSWER: d

ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up." TICO would not consider this acceptable because

• the price should have been shown as $999.00 to prevent any confusion
• registrants are required to include PST, GST and HST in the advertised price
• the Regulation states that consumers must know the exact cost of all the travel

services provided

• the advertisement did not specifically state whether the price is in Canadian or

U.S. dollars - CORRECT ANSWER: c

ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.ABC still puts a photograph of the resort from 1965 in the brochure to show off the location's beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has become run-down and outdated. Has ABC Travel done anything wrong in its brochure?

• No, as long as the company states in the brochure that the photograph was

taken in 1965.

• Yes, because the photograph does not accurately depict the current

condition of the resort.

• No, because the Regulation requires that a photograph be used in

advertising, but leaves content to the discretion of the registrant.

• Yes, because no photograph should be used in representations. - CORRECT

ANSWER: b

According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking

• that conditions at the destination may be different from those in Canada
• the total price of the travel services, including all taxes and service charges
• that a counselling fee is applied by the agent

d. that some days can be cloudy, even in a sun destination - CORRECT ANSWER: d

Before counselling or advising a client, a travel agent must

• inform the client of any counselling fee charged
• show a picture of the travel service being sold 2 / 3

• advise the client of the need for a passport or visa

d. ask to make an imprint of the customer's credit card - CORRECT ANSWER: a

Betsy, the travel agent, concludes the sale with the clients and tells them to go to the Canadian Foreign Affairs website to find out what documents they need. She thinks that Canadians may need a visa for the chosen destination, but she does not have the website on hand. Betsy's advice is

• sufficient because a travel agent need only advise clients of where to find

information on travel documentation

• insufficient because a travel agent must advise clients about the specific travel

documents needed

• sufficient because the clients chose the destination, so it is up to them to

research the details

• insufficient because the travel agent must provide the clients with a website

address if she does not have specific information about travel documentation

on hand - CORRECT ANSWER: b

If a consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable?

• $5,000 per person
• $5,000 per claim
• depends on the cost, value, or quality of the travel services purchased
• a calculation of $5 million evenly divided by the number of claims - CORRECT

ANSWER: a

In cases where the Registrar issues a false advertising order because a registrant's advertising violates the Act, when does the order take effect?

• on the date the advertisement would next have appeared
• immediately
• one week after the order is issued

d. one month after the order is issue - CORRECT ANSWER: b

In the Travel Industry Act, 2002, the term "representation" refers to

• print advertisements only
• print advertisements except for billboards
• presentations of any type, including oral, print, and electronic

d. oral presentations only - CORRECT ANSWER: c

Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from Toronto for a round-trip vacation package to Europe. When the supplier declares bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for each destination are approximately the same?

• Toronto
• Toronto or Windsor
• Windsor
• / 3