Training and Development

Test Bank Holly Catalfamo For Training and Development First Edition Ian Anderson (Canadian Edition) By 1 / 4

Copyright © 2022 Pearson Canada Inc.1

Anderson: Training and Development, First Edition

Chapter 1: Strategic Considerations

True/False 1.Employers who provide employees with new ideas, skills, and better practices will increase the confidence of their workers.

• True
• False

Answer: True

Difficulty: 1

Skill: Recall

Learning Objective: 1.1

2.Research has demonstrated that companies that invest more in training have more impact, accountable employees, and employees with better positive intrinsic motivation.

• True

b.False

Answer: False

Difficulty: 2

Skill: Recall

Learning Objective: 1.1

3.Training and development helps build competitive advantage for a company by ensuring its workers are on the leading edge of industry advantage and building a brand for its products.

• True
• False

Answer: False

Difficulty: 3

Skill: Recall

Learning Objective: 1.2

4.Training initiatives help organizations with the development of performance programs that are a part of the overall organizational strategy including goals and objectives.

• True
• False

Answer: True

Difficulty: 1

Skill: Recall

Learning Objective: 1.2 2 / 4

Copyright © 2022 Pearson Canada Inc.2 5.When an organization goes through a downsizing initiative, training is not necessary as there are fewer employees left to train.

• True
• False

Answer: False

Difficulty: 2

Skill: Applied

Learning Objective: 1.3

6.Top management’s dedication to organizational learning is important to help build a learning culture that will flourish and be maintained over time.

• True
• False

Answer: True

Difficulty: 1

Skill: Applied

Learning Objective: 1.3

7.Training organizational team members to appreciate differences and to be open-minded is an essential skill in the twenty-first century given the diversity of global workforces.

• True
• False

Answer: True

Difficulty: 1

Skill: Recall

Learning Objective: 1.4

8.Older workers have a major impact on organizations, however, given that the number of workers over the age of 55 is expected to decline, employers should focus on training younger workers and those who are new to the workforce.

• True
• False

Answer: False

Difficulty: 3

Skill: Applied

Learning Objective: 1.4 3 / 4

Copyright © 2022 Pearson Canada Inc.3

• A restaurant manager who receives repeated complaints from customers that a particular server has

made mistakes on their orders may be dealing with a performance gap that needs to be addressed through a possible training intervention.

• True
• False

Answer: True

Difficulty: 2

Skill: Applied

Learning Objective: 1.5

• The ADDIE model of instructional designs is criticized because it does not provide a linear approach

to identifying performance gaps and solutions.

• True
• False

Answer: False

Difficulty: 2

Skill: Recall

Learning Objective: 1.5

Multiple Choice

• There are many benefits to making training and development a priority. Which of the following is

considered a benefit related to increased retention?

• Employees who make better decisions will lead to increased productivity.
• The company can expect higher revenues and profits.
• There will be increased productivity and growth within the company.
• Employees experience higher levels of satisfaction.

Answer: d

Difficulty: 2

Skill: Recall

Learning Objective: 1.1

• Training and development is closely tied to performance management. What are the three main

steps of the performance management process?

• Planning, review progress and provide feedback, evaluation
• Planning, implementation, review
• Gather feedback, meet with the employee, discuss next promotional opportunities
• Evaluate performance, provide feedback, plan for changes

Answer: a

Difficulty: 1

Skill: Recall

Learning Objective: 1.1

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