True False Questions

1-1 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.Chapter 01 Communicating in Everyday Life

True / False Questions

• Oral communication is the use of spoken words to exchange ideas and information.

True False

• Nonverbal communication includes written messages.

True False

• Nonverbal communication includes gestures, facial expressions, and body movements or

positions.

True False

• Feedback to a message may include a written response and verbal questions, but it does not

include nonverbal gestures.

True False

• Physical distractions as barriers to communication are usually harder to prevent in a speaking

or listening situation because the surroundings cannot be controlled or changed.

True False

(College English and Business Communication 10e Sue Camp, Marilyn Satterwhite) (Test Bank, Answer at the end of each Chapter) 1 / 4

1-2 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

• Miscommunication occurs when components of the intended message, actual message, or

interpreted message are different for either the sender or the receiver.

True False

• Intrapersonal communication is the communication that occurs between two people.

True False

• The you-attitude involves putting your reader or listener first and being considerate of the

other person.

True False

• Written communication is most effective when the sender has good writing skills and the

receiver has good reading skills.

True False

• Reading is an inefficient means of gaining information because you cannot control the flow of

information.

True False

• When used together, listening, speaking, reading, and writing tend to confuse most

communication situations.

True False

• In business, horizontal communication is communication with people who are at the same

level as you.

True False

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1-3 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

• External communication is the transmittal of information between and among persons within

a business or organization.

True False

• With regard to the six Cs of effective communication, consistency in fact means treating

similar items the same way.

True False

• One of the six Cs of effective communication is complexity.

True False

Multiple Choice Questions

• Which type of communication provides proof that information was exchanged?

• Written communication

• Nonverbal communication

• Oral communication

• Kinesthetic communication

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1-4 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

• Which of the following is NOT a basic component of communication?

• Feedback

• Actual message

• Message transmission

• I-attitude

18. According to the psychologist Abraham Maslow, esteem needs are satisfied:

• through food, shelter, and clothing.

• through feelings of self-importance or prestige.

• by providing security against mental abuse.

• by providing security against physical abuse.

• According to the psychologist Abraham Maslow, self-actualizing needs are met through a:

• feeling of self-importance, prestige, or recognition.

• sense of achievement, competence, and creativity.

• feeling of belonging to a group.

• sense of security from physical harm and mental abuse.

• Which of the following statements is true about the different types of communication?

• Written communication does not provide proof that the information was exchanged.

• Nonverbal communication is communication with words.

• In written communication, immediate feedback may not always be possible.

• Oral communication is communication without words.

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