USPS SSA EXAM 421 PSE WINDOW TRAINING

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USPS SSA EXAM 421 PSE WINDOW TRAINING

QUESTIONS AND VERIFIED ANSWERS / A+

GRADE 1.Mission Statement

ANS: Provide a reliable, efficient, trusted and affirdable universal

delivery service that connects people and helps businesses grow 2.Vision Statement

ANS: A postal service that enables all citizens to connect, business- es

to grow and communities to thrive in a digital world 3.Size & scope

ANS: As a self-supporting, independent federal agency, the USPS is the

ONLY delivery service that reaches every address in the nation 4.Does the Postal service accept tax dollars?

ANS: No 1 / 3

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6 5.How does the USPS pay for operating expenses

ANS: Sale of postage, products, and services

6.Postal Service core set of enduring goals

ANS: Deliver High Quality Services, Provide world-class customer

experience, ensure safe workplace and an engaged workforce 7.What agency has been consistently been rated as the #1 agency Americans trust to protect their privacy

ANS: The Postal Service

8.What are the issues related to security and sanctity of the mail

ANS: Theft, Destruction or damage of mail, delay of mail, opening

9.US Postal Inspection Service

ANS: Protects mail system- investigates postal offens- es and postal

related civil matters 10.Who empowered the US Postal Inspection Service?

ANS: Congress

11.Who is the primary law enforcement arm of the Postal 2 / 3

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6 Service

ANS: USPIS- US Postal Inspection Service

12.Office of Inspector General

ANS: Money-theft from employees- maintains the in- tegrity and

accountability of America's postal service, it's revenue and assets, and it's employees 13.Functional Purpose

ANS: Providing service in a way that delivers a world-class customer

experience before and after the sale in order to drive repeat business, customer loyalty, and revenue 14.Postmasters & Managers

ANS: Manage the daily operations in the post office and are business

leaders and community anchors 15.Delivery Supervisors

ANS: Make sure that mail is processed and dispatched as required

16.Customer Service supervisor

ANS: Responsible for making independent, personal observations of

SSAs interactions with customers to ensure they are performing all

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