WellCare Mastery Test Latest Update -

WellCare Mastery Test Latest Update - Questions and 100% Verified Correct Answers Guaranteed A+ Verified by Professor

A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the

member is made aware of the issue. - CORRECT ANSWER: 60

Agents may be investigated after being suspected of noncompliant activity reported through a: - CORRECT ANSWER: Complaint Tracking Module (CTM), Grievance, and Secret Shop Finding

All Prescription Drug Plans (PDPs) will offer a $___ copay for most Part D preventive vaccines, regardless of which network pharmacy is used by members. - CORRECT

ANSWER: Zero

An agent who has never had any verbal warnings cannot be issued a Corrective Action

Plan. - CORRECT ANSWER: False

An LEP is assessed by CMS when a member goes ______ days or longer without creditable prescription drug coverage after they become Medicare-eligible. - CORRECT

ANSWER: 63 days

An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can enroll based solely on life events that qualify for an SEP period. - CORRECT ANSWER: True

At the end of this course, there will be a Mastery Exam. Agents must achieve a passing

score of 85% or higher to successfully complete this course. - CORRECT ANSWER:

True

CVS Caremark Mail Order will be in-network for . - CORRECT ANSWER: False 1 / 2

Failure to inform a beneficiary that a trusted provider is out-of-network or is not available

in the newly selected plan can cause a sales allegation. - CORRECT ANSWER: True

For Prescription Drug Plan (PDP) Medication Home Delivery, the __ Plan will continue to offer a discount (2.5 x 30-day preferred retail copay) for Tier 2,3, and 6 prescriptions.

- CORRECT ANSWER: Value Plus

Key areas you as an agent have control over and impact upon regarding Star Ratings for quality are: - CORRECT ANSWER: All of these

Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D

plan premiums. - CORRECT ANSWER: False

Members are no longer required to pay a partial deductible due to the Inflation

Reduction Act. - CORRECT ANSWER: True

Members who fail to pay the required premiums before the end of the grace period

(Wellcare has a three-month grace period) will be terminated. - CORRECT ANSWER:

True

Noting the correct enrollment period on enrollment applications helps in preventing

delayed enrollment processing. - CORRECT ANSWER: True

Once the enrollment is completed, you can save a copy of the application for your

reference. - CORRECT ANSWER: False

Prior to the beginning of the enrollment process, an agent is required to cover certain beneficiary specific information, including but not limited to: - CORRECT ANSWER: All of these

Providers may create co-branded marketing pieces using the Wellcare name and logo, as long as they are using the current, approved logo. - CORRECT ANSWER: False

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