WGU C202 Managing Human Capital - based off the study

WGU C202 Managing Human Capital - based off the study guide as of 10/2017.

4.5 (4 reviews) Students also studied Terms in this set (160) Western Governors UniversityC 202 Save Managing Human Capital - C202 70 terms whitney_yancey5 Preview WGU C202 Managing Human Capita...536 terms dhagedoPreview

WGU C202: Know to Pass

144 terms Lola_HanaPreview WGU c 129 term Joh Practice questions for this set Learn1 / 7Study using Learn when the employer could have prevented by addressing the cause of the turnover.What does Policies do?They are "what we do" What are mandatory benefits?By law they are offered from the employer.ex. Worker's Compensation, COBRA, Social Security Choose an answer 1What does Policies do?2What does SMART stand for?3Avoidable Turnover is...4 Explain why employee handbooks protect both the employer and employee?Don't know?

Vietnam Era Veterans Readjustment Assistance Act of 1978 Prohibits discrimination against veterans that are returning back from deployment, including Vietnam era, disabled, and active duty.What are Procedures?They are "how we do it" Explain why employee handbooks protect both the employer and employee?Documents all the Human Resource Management (HRM) policies and procedures.Employees can become familiar with their rights and what the policies and procedures are.What are some uses and outcomes to Job Analysis? Job Description, Person Specification, Selecting Applicants, and Develop performance evaluation tools.What is Job Analysis?The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job.It also gathers information about the context within which the job in performed.Employee performance goals and results should be tied to organizational strategies, values, and objectives, AND based on what?Job Analysis What are 4 benefits of setting goals with employees? 1. Focus attention on objectives

• Increase efforts to achieve objectives
• Persist in setbacks
• Develop strategies to deal with challenges and to reach goals.

What are the 4 progressive discipline steps?1. Counseling - makes employee aware

• Written Warning - outlines problem and gives expectation
• Suspension without pay
• Termination

What are 3 common performance management obstacles?

• Not communicating performance plan
• Lack of accountability from employee/employer
• Human Bias and errors

What is Job Design?Used to fulfill needs for employees through motivations and job efficiency.What does SMART stand for?Specific Measurable Attainable Results Focused Time Bound What are the 5 job characteristics from the Job Characteristics Model?

• Skill Variety
• Task Identity
• Task significance
• Autonomy
• Task Feedback

Job characteristic model is defined as...The job characteristic model proposes that objective characteristic of the job leads to job satisfactions for employees.

What is Succession Management and Planning? Process of identifying and developing new leaders who can replace old leaders when they retire or move to another position.Succession Planning is to develop an internal candidate to fill a key position.What is Action Planning?Developing actions to address gaps of labor and supply demands. They should match with the organizational philosophy, values, mission through recruiting/retention, compensation, succession management, and training/development needs.What is forecasting?Forecasting labor demand and expected supply to identify shortages and surplus.Identify short and long term goals.What is Human Resource Planning?Aligns organizational talent to effectively and efficiently accomplish the strategic goal.What is Strategic Planning?Company strategy, vision, mission, and values.Influences the type, quality/quantity of skills and the employees needed.What are the 4 Human Resource Planning Processes? 1. Strategic Planning

• Human Resource Planning
• Forecasting
• Action Planning

Which 5 sources can performance information come from?

• Self
• Supervisor
• Subordinates
• Internal/External Customers
• Co-workers

How is feedback and goal accomplishment related? Feedback assists with goal accomplishment.Behaviors contribute or detract to/from goals.Feedback can also help alter employee behavior.Name 3 reasons why performance management is important?

• Aligns organizational goals with team and individual goals.
• Gives employees clear goals and feedback.
• Generates useful data.

What are the types of Job Design?Job Rotation - moves through variety of jobs.Job Enlargement - horizontal expansion.Cross Training - learn new skills to do multiple jobs.Job Enrichment - vertical job expansion What is the goal for Affirmative Action?Issued by President Johnson in the EO 11246, the following classes are protected: African Americans, Native Americans, Hispanic Americans, Asian Americans, and Women.EEO (Equal Employment Opportunity) came about from Affirmative Action.What classes are protected?Race, Color, Religion, National Origin, and Gender

What is inclusion?When everyone feels respected and listened to, everyone contributes to his/hers fullest potential.Why should you be concerned with diversity at work? The better you are able to work with all types of people, the more effective you will be able to perform at work.What are ethics?Standards of behavior that tells us how human beings should act in a variety of situations in which they find themselves.(aka moral values, community standards, standards set by profession) Give an example of Utilitarian Ethical Standard. Airline company cuts all employees pay without laying off."Which approach will produce most good and do the least harm?" What do you ask of Fairness Ethical Standard?"Which options treat people equally or proportionately?" Give an example of Common Good Ethical Standard. No illegal activity involved, make sure that rules are followed and people are respected. Everyone has compassion for one another."Which serves the community as a whole and not just the members of the organization?" Give an example of Virtue Ethical Standard.Values honesty, courage, compassion, and fairness."What kind of person will I become if I do this?"Is my action consistent with me acting my best?" Give an example of Rights Standard Ethics.Choices about how to lead your own life and how to be treated."Which option best respects the rights of all the stakeholders?" What are the 5 types of Ethical Standards?1. Utilitarian Standard - increase good done to reduce harm done

• Common Goods - respect, no illegal actions, ethical reasoning
• Virtue Standard - values honesty and taking the right action
• Rights Standard - protects/respects moral rights
• Fairness Standard - concerned with actions and moral standards

What is an ethical delimma?They are situations that involve a choice between 2 options, neither of which would resolve the situation.(aka moral delimma) Provide 2 ways in which HRM can support corporate ethics?

• Hire employees that will act ethical.
• Create a reward program that reinforces ethical behavior.

Disparate Treatment is defined as...a way to prove illegal employment discrimination was done on INTENTION.Disparate/Adverse Impact is defined as...UNINTENTIONAL discrimination against a group (happens by accident).Genetic Information Non-Discrimination ActProhibits employers from discriminating against individuals based on genetic testers during the hiring, firing, and promotion process.Uniformed Services Employment and Re-Deployment Rights Act (USERRA) Ensures that soldiers returning from deployment still have a civilian job at the same company they were at prior to deployment.