WGU C202 Study Guide

WGU C202 Study Guide Leave the first rating Students also studied Terms in this set (187) Western Governors UniversityC 202 Save WGU C202 Managing Human Capita...536 terms dhagedoPreview C202 - Managing Human Capital Fin...87 terms jahriahphilipPreview

WGU C202: Know to Pass

144 terms Lola_HanaPreview

C202 -

98 terms jspe What is human resource management (HRM)?the organizational function responsible for attracting, hiring, developing, rewarding, and retaining talent List the 6 HRM functional areas, and what each area is about in only 1 sentence.staffing, performance management, training and development, rewards and benefits, health and safety, and employee-management relations What is Staffing?the process of planning, acquiring, deploying, and retaining employees that enables the organization to meet its talent needs Why is Staffing important?It helps the organization execute its business strategy Training and developmentfocused on developing employee capabilities through formal and informal activities, career planning, organizational development, and legal compliance.What is the purpose of Performance Management? To align individual employees' goals and behaviors with organizational goals and strategies What does Performance Management involve? Appraising and evaluating past and current behaviors and performance, and providing suggestions for improvement Rewards and benefitsare both adequate and equitable that reward employees for their contributions to organizational goal attainment are important to employee motivation, performance, and retention Health and safetyrange from wellness, fire and food safety, ergonomics, injury management, disaster preparedness, industrial hygiene, and even bullying and workplace violence

Employee managementrelations determines the employment rights of both employers and employees In addition to managing risk, what are several other ways effective HRM systems influence performance of an entire organization?· interest rate a company must pay to borrow money · increase a company's value by as much as 30 percent Explain HRM's role in executing an organization's business strategy.· Strategic human resource management aligns a company's values and goals with the behaviors, values, and goals of employees and influences the strategies of each of the firm's human resource functions, including staffing, performance management, training and development, and compensation · human resource management system supporting the execution of the business strategy, guided by the talent philosophy of the organization.Strategic riskthe overall talent strategy, company culture, ethics, investments in people, and the implementation of change initiatives.Operational riskthe speed and the effectiveness of talent acquisition, development of employees' skills and the identification and retention of top performers.Financial riskcompensation, benefits, turnover, overtime, and time-to-hire and indirectly through errors, accidents, delays, and lost production.Compliance risklegal ramifications, particularly in the areas of diversity, health and safety, union relations, whistleblowers, and harassment. Because the acquisition, retention, and performance of talent have the potential to affect company earnings, organizations must identify and manage these risks through effective HRM.What are 3 specific ways HR can support the organization should it choose to shift its culture?· HRM contributes to this by posting job ads that give a true sense of what the company values and by ensuring that it hires employees with a good person- organization fit.· HRM can also reward behaviors that the company values and punish those that are inconsistent with the culture.· HRM can train employees on the values of the organization.Explain 2 situations/reasons that managers across various departments might seek out HR's guidance?· HRM supports managers through goals and processes that promote employee participation, commitment, and identification with the organization.· HRM can assist managers with hiring the right talent at the right time and considering whom to let go of during layoffs.How can HR support and reinforce ethical behavior in the workplace?HRM can support corporate ethics through the effective hiring of ethical people and the training of employees to recognize and handle both ethical and unethical situations Virtuecompany valuing honesty that quickly recalls products that might be defective or dangerous.FairnessAppropriateness of CEO salaries and bonuses that are hundreds of times larger than the pay of the average employee

What are a few of the most common change initiatives that HR manages?· Developing practices that support knowledge transfer and rapid learning · Developing strategies to retain top talent and release poor performers · Monitoring the new culture to identify ways to strengthen it · Planning for continuous adjustment and learning throughout the process In addition to a lack of planning, what other factors can hinder the success of a merger or acquisition?· Culture mismatch is often blamed as a cause of the failure. During the due diligence phase, the cultures of both organizations need to be evaluated to determine their compatibility Explain the connection between performance metrics, employee behavior, and the organization's goals.· Resistance to change is a real problem during change efforts. Therefore, adopting positive behaviors along with aligning employee goals to the new organizational goals is critical.Why do we have employment laws?· because organizations typically have more power than do employees in the employment relationship What is inclusion, and why should an organization practice it?· means that everyone feels respected and listened to, and everyone contributes to their fullest potential What law has been violated if an employer refuses to pay minimum wage or overtime?· Does not discriminate wage on the basis of sex.What is the key employment law that prohibits discrimination in the workplace?Title VII of the Civil Rights Act of 1964 What are the 5 protected classes under Title VII of the Civil Rights Act of 1964?race, color, national origin, religion, or sex Explain the meaning of a BFOQ and provide an example. · is a characteristic that is essential to the successful performance of a relevant job function, and the essence of the business operation would be undermined by including or excluding members with a protected characteristic Explain the meaning of reasonable accommodation · an employer is required to take reasonable steps to accommodate a disability unless it would cause the employer undue hardship The Immigration Reform and Control Act of 1986 is about verifying employment eligibility. What does that mean?· I-9 is documentation verifying the new hire's eligibility, identity, and authorization to work in the United States How might a hiring manager violate the Genetic Nondiscrimination Act of 2008?· Recruiters and hiring managers must be trained to not ask about genetic information or family health issues while making any employment decision Employers can ask any question they want during the selection process but doing so generates potential legal issues. Explain.· Simply being asked a question does not make someone a victim of employment discrimination. Discrimination laws require someone to suffer a concrete harm, such as not getting a job, getting passed up for a promotion, or even being harassed What is it called when an organization practices proactive outreach to groups of people who have suffered historical discrimination?· Affirmative Action

Quid pro quoUnwanted verbal or physical conduct of a sexual nature made as a term or condition of employment or as a basis for employment and/or advancement decisions Hostile environment harassmentunwanted verbal or physical conduct of a sexual nature that creates a hostile, intimidating, or otherwise offensive working environment.Explain the significance of Griggs v. Duke Power Co. in relation to adverse impact.· Court held that due to the difference in pass rates of the aptitude test for White employees and employees from some minority groups, if the Duke Power Company could not show a business necessity for requiring applicants to possess a high school diploma or pass off-the-shelf intelligence tests, the employer would be in violation of Title VII StereotypingBelieving that everyone in a particular group shares certain characteristics or abilities or will behave in the same way.PrejudiceOutright bigotry.IgnoranceBeing unaware of all requirements of employment law.Perception of lossBelieving one will "lose out" on future employment opportunities by hiring more diverse people.missionits basic purpose and the scope of its operations.visionidentifies the company's long-term goals regarding what the organization wants to become and accomplish and describes its image of an ideal future How are organizational goals and action plans dependent on performance metrics?· Developing performance evaluation tools and tracking performance metrics Job analysis is a systematic process used to identify and describe what 2 things?· important aspects of a job and the worker characteristics needed to succeed What is the connection between job analysis and job description?· Job analysis first identifies a job's required tasks and behaviors, and then it evaluates what is required to perform each one.· job description, or a written description of the duties and the responsibilities of the job itself How does organizational design impact organizational structure and the organizational chart?· process of selecting and managing aspects of organizational structure to facilitate organizational goal accomplishment is called organizational design.How do policy and procedure differ?· Policy is the guiding principle that the employer develops to set direction.· Procedure is the explanation of how, or the sequence of steps, to apply company guidelines to accomplish a task.Name several key items you'd expect to find in most employee handbooks · Some of the sections in the employee handbook covers are anti-harassment, disability accomodations, security, overtime and benefit programs.