WGU C215: Pre-Assessment

c215: Pre-Assessment

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C215-WGU

366 terms Lola_HanaPreview WGU C215 Operations Management...70 terms jloran1Preview WGU C 130 term Mit bWhich definition used for quality evaluates how well a product performs its intended function?

• Psychological criteria
• Fitness for use
• Value for price paid
• Support services

cWhich total quality management (TQM) process was developed to stress management's responsibility for quality?

• Statistical quality control charts
• Fitness quality for use
• 14 points for quality improvement
• Product design quality

aWhich total quality management (TQM) process consists of 13 published standards and guidelines?

• ISO 9000
• ISO 9001
• ISO 1400
• ISO 9002

aA company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.Which quality tool should the company use to focus on correcting this particular issue?

• Checklist
• Flowchart
• Scatter diagram
• Control chart

dWhich quality control tool should be used to monitor the current status or end result of a process?

• Scatter diagram
• Flowchart
• Checklist
• Control chart

dWhich group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

• Baseline for managing quality process; investment in preventative costs;

budgeting

• Reward employees; motivate staff performance; manage operations planned

changes

• Review and recommend product changes; satisfy customer needs; open

communication

• Enhance competition; understand consumer preferences; maintain

communication with operations cWhat is the common theme in total quality management (TQM) across all functions in an organization?

• To ensure profit from product changes
• To enhance management software
• To satisfy customer needs
• To reward people rather than teams

aWhich concept of variation measures the central tendency of a set of data?

• Mean
• Variable
• Standard deviation
• Range

aWhat do assignable causes of variation indicate?

• Out-of-control signals were found in the process.
• Equipment was found to be out of control.
• Human resources found an operator was at fault.
• A computer virus was found in the system.

cWhich continuous improvement method does C pk measure?

• Parts per million on the capability index
• The most common measurement process
• How close one is to a target and how consistent one is with the average

performance

• What a process is capable of and how long it will take to conclude

a, bWhat are two important aspects of Six Sigma?

• Technical tools
• People involvement
• Facility location
• Job design

dWhich strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

• Screen patients and send the last 25 to another facility
• See each patient in the order in which they arrived
• Screen patients and schedule follow-up appointments for those who have the

most serious injuries

• Screen patients and fast-track those with minor ailments

b, cWhich two factors affect a service location decision?

• Closeness to manufacturing facilities
• Quality-of-life issues
• Proximity to customers
• Warehouse storage

aWhat is a key factor of a location analysis for a service company?

• Proximity to customers
• Effective capacity
• Best operation level
• Relations with community

aWhat helps an organization identify and plan the actions necessary to meet current and future customer demands?

• Capacity planning
• Software development
• Current economic conditions
• Production capacity

dWhich capacity planning measurement tells how much capacity a company is using?

• Design capacity
• Capacity focus
• Effective capacity
• Capacity utilization

a, cWhich two statements are true about effective capacity?An effective capacity is lower than design capacity.An effective capacity maintains a minimum output rate under normal conditions.An effective capacity is a permanent measure used to achieve design capacity.An effective capacity is a temporary measure used to achieve design capacity.

dWhen is capacity measurement at the best operating level?

• At maximum capacity
• When the total cost is minimized
• At the minimum point of the cost curve
• When the average unit cost is minimized

a, cWhich two capacity measurement concepts should a firm consider when conducting a location analysis?

• Proximity to sources of supply
• Building employee relations
• Site considerations
• Throughput time

aWhat is a major factor in the decision to locate a business near its primary market territory?

• Proximity to customers
• Proximity to labor
• Proximity to parks
• Proximity to a community center

dA manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.What tool should the manufacturing company use to determine where the new distribution center should be located?

• By using the transportation method
• By using the load-distance model
• By using the break-even analysis
• By using the center-of-gravity approach

a, dWhich two types of operations include repetitive processes?

• Continuous process
• Batch process
• Project process
• Line process

c, dA comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.Which two operational processes would suit this shop?

• Line process
• Continuous process
• Batch process
• Project process

aWhat is a bottleneck in a flowchart?

• The longest task in the process
• Multiple storage areas
• The point where production is evened out
• Two stages operating independently