WGU C483 Principles of Management Study Guide

WGU | C483 | Principles of Management Study Guide

(SECTION 4: Conflict and Change)

Leave the first rating Students also studied Terms in this set (28) Social SciencesBusinessBusiness management Save Test Prep - WGU - Principles of Man...105 terms C_BondePreview End Of Section Review 106 terms kmele21Preview WGU | C483 | Principles of Manage...14 terms wadkins04Preview Princip 117 terms sad Practice questions for this set Learn1 / 6Study using Learn Group member identifies and states the problems with an idea being considered.What is Constructive Conflict?Methods to keep people from group think, and make use of diverese viewpoints and knowledge.What is Cognitive Conflict?Focuses on differences in perspectives or judgements about issues Choose an answer 1What is Constructive Conflict?2What is Devil's Advocacy?3What is Skill Variety?4Conflict Management Strategies Don't know?

What is Affective Conflict?Emotional and directed at other people, can lead to anger, bitterness, goal displacement, lower quality decisions.What is Devil's Advocacy?Group member identifies and states the problems with an idea being considered.What is dialectic?Putting two opposing views of a problem against each other in a structured debate.Conflict Management Strategies What is Avoidance?People do nothing to satisy themselves or others, they ignore the problem by doing nothing at all or address it by merely smoothing over or deemphasizing the issue.What is Accomodation?Cooperating on behald of the other party but not being assertive about one's own interests What is Compromise?Moderate attention to bothparties' concerns, being neither highly cooperative nor highly assertive.What is Competing?One party pursues what it wants, regardless of the cost to others.What is Collaboration?Cooperation and assertiveness to maximise satisfaction for both parties.What are superordinate Goals?higher-level goals taking priority over specific individual or group goals.Hackman and Oldham Model of Job Design What is Skill Variety?Different job activities involving several skills and talents What is Task Identity?The completion of a whole, identifiable piece of work What is Task significance?An important, positive impact on the lives of others What is Autonomy?Independence and discretion in making decisions.What is Feedback?Information about job performance.What is a Boundarylessness Organization?Has few major obstacles to information flow. Ideas, information and decisions move quickly to where they are needed.How to communicate cross-culturally1. Learn about other country's language and customs.

• Learn language to build rapport
• Learn more about how people think, feel and behave

Methods for Managing Resistance to Change Methods for Managing Resistance to Change (Listed) 1. Education and Communication

• Participation and Involvement
• Facilitation and Support
• Negotiation and Rewards
• Manipulation and Cooptation
• Explicit and Implicit Coercion

What is Education and Communication?Educate employees about upcoming changees before they occur, the nateure aof the change and logic behind it.What is Participation and Involvement?People affected by the change should be involved in its design and implementation.What is Facilitation and Support?Making the change as easy as possible for employees and support their efforts.Providing training and other resources people need to carry out change and perform jobs.What are Negotiation and Rewards?Describing benefits to find mutually acceptable ways to implemenmt change.Incentives for cooperation with change.What is Manipulation and Cooptation?Getting a resisting individual a desirable role in the change process.What is Explicit and Implicit Coercin?Punishment or threats to those who resist change. Threatening with job loss, denial of promotion, etc.