WGU C711 Intro to Business Objective Assessment Review

WGU C711 Intro to Business Objective Assessment Review 5.0 (1 review) Students also studied Terms in this set (115) Social SciencesPsychology Save WGU D774 Intro to Business Accoun...70 terms Glenna_Ballek Preview Business Management Chapter 1 Tes...28 terms Em-Clotfelter Preview D072 Fundamentals for Success in B...134 terms Tbarnett20Preview WGU C 536 term dha Practice questions for this set Learn1 / 7Study using Learn when present they increase motivation (ex: achievement, recognition, responsibility, advancement, growth, and the work itself) motivationthe individual internal process that energizes, directs, and sustains behavior moralean employee's attitude or feelings about the job, about superiors, and about the firm itself scientific managementapplication of scientific principles to management of workers (F.W. Taylor) Choose an answer 1hygiene factors2motivation factors 3esteem needs4safety needs Don't know?

piece-rate systememployees are paid a certain amount for each unit of output they produce (F.W.Taylor) Human Relations Movementexamined working conditions and the affect on employee motivation (Hawthorne) needa personal requirement Maslow's hierarchy of needsPhysiological Safety Social Esteem Self-Actualization Physiological needsfood, water, clothing, shelter, sleep safety needsthings we require for physical and emotional security (ex: job stability, health insurance, pension plans, safe working conditions) social needshuman requirements for love, affection, and a sense of belonging esteem needsrespect and recognition from others; a sense of personal accomplishment and worth (self-esteem) self-actualization needsneed to grow, develop and be all that we are capable of being Herzberg's Motivation-Hygiene TheoryThe idea that satisfaction and dissatisfaction are separate and distinct dimensions motivation factorswhen present they increase motivation (ex: achievement, recognition, responsibility, advancement, growth, and the work itself) hygiene factorssupervision, working conditions, interpersonal relationships, pay, job security, company policies and administration --> reduce dissatisfaction when they are present to a certain degree Theory X1. Ppl don't like work and avoid it

• Managers must coerce, control, and frequently threaten employees to achieve

organizational goals.

• Ppl must be led b/c of little ambition don't seek responsibility;

concerned mainly about security

(NEGATIVE OUTLOOK)

Theory Y(POSITIVE OUTLOOK)

• Ppl realize work is important
• They like to work toward goals
• Seek and accept responsibility
• Can accomplish Org goals
• Orgs don't take full advantage of HR

Theory Zcombines the aspects of Japanese and American firms

reinforcement theorybased on the premise that people will repeat behavior that is rewarded and will cease behavior that is punished equity theorybased on the premise that people are motivated to obtain and preserve equitable treatment for themselves.expectancy theorymotivation depends on how much we want something and on how likely we think we are to get it goal setting theorystates that employees are motivated to achieve goals that they and their managers establish together Management by Objectives (MBO)managers and employees collaborate in setting goals Job enrichmentmotivating employees by providing them with variety in their tasks while giving them some responsibility for, and control over, their job Job enlargementexpanding a worker's assignments to include additional but similar tasks job redesigncan be achieved by combining tasks, forming work groups, or establishing closer customer relationships Behavior Modificationsystematic program of reinforcement to encourage desirable behavior Flextimea system in which employees set their own work hours within certain limits determined by employers Part-time workpermanent employment in which individuals work less than a standard work week Job Sharing(aka "work sharing") arrangement whereby two people share one full-time position telecommutingtelecommuting, working at home all the time or for a portion of the work week Empowermentmaking employees more involved in their jobs and in the operations of the organization by increasing their participation in decision making employee ownershipemployees own the company they work for by virtue of being stockholders teamtwo or more workers operating as a coordinated unit to accomplish a specific task or goal Problem Solving teamcreated to solve problems self-managed teamsgroups of employees with the authority and skills to manage themselves cross-functional teamconsists of individuals with varying specialties, expertise, and skills that are brought together to achieve a common task

virtual teammembers who are geographically dispersed but communicate electronically Stages of Team DevelopmentForming-->Storming-->Norming-->Performing-->Adjourning forming stagemembers get to know one another and develop a social dynamic storming stagevolatile; lack of unity; goals and objectives develop norming stagegroup stabilizes; roles solidify performing stageteam at full potential -- doing what they set out to do adjourningteam disbands - project finished relationship marketing"marketing decisions and activities focused on achieving long-term, satisfying relationships with customers." Customer relationship management (CRM)focuses on using information about customers to create marketing strategies that develop and sustain desirable customer relationships customer lifetime value (CLV)is a measure of a customer's worth (sales minus costs) to a business during one's lifetime utilityability of a good or service to satisfy a human need form utilitycreated by converting production inputs into finished products place utilitycreated by making a product available at a location where customers wish to purchase it time utilitycreated by making a product available when customers wish to purchase it possession utilitycreated by transferring title (or ownership) of a product to a buyer marketing conceptbusiness philosophy that a firm should provide goods and services that satisfy customers' needs through a coordinated set of activities that allow the firm to achieve its objectives marketa group of individuals or organizations, or both, that need products in a given category and that have the ability, willingness, and authority to purchase them marketing strategya plan that will enable an organization to make the best use of its resources and advantages to meet its objectives marketing mixa combination of product, price, distribution, and promotion developed to satisfy a particular target market