WGU C716 Business Communication

WGU C716 Business Communication (1 review) Students also studied Terms in this set (146) Western Governors UniversityD 072 Save D072 Fundamentals for Success in B...134 terms Tbarnett20Preview WGU D351 Know to Pass Teacher 152 terms lovetolearn5454 Preview Test Prep - WGU - Principles of Man...105 terms C_BondePreview

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Teacher bar Practice questions for this set Learn1 / 7Study using Learn Also known as information graphics, a popular way of showing data visually.Four competencies of Emotional IntelligenceSelf-Awareness; Self-Management; Social Awareness; Relationship Management Self-AwarenessUnderstanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence.Self-ManagementKeeping emotions in check, acting with integrity, being adaptable, striving for excellence, taking initiative, and demonstrating optimism.Choose an answer 1All Of The Answers2Aggregators 3Interviews4Infographics Don't know?

Social AwarenessDemonstrating empathy by recognizing others' perspectives and taking them into consideration, understanding group dynamics, and considering customers' needs.Relationship ManagementDeveloping others, inspiring people, initiating or managing change, influencing, managing conflict, and working with others toward shared goals.Of what does the communication model consist? Communication need, sender, message, audience, and response.Communication needStarts the process of communication in organizations.Five things a sender must doInterpret the communication context; Identify and analyze the audience; Determine objectives; Choose the medium; and Create the message MessageThe information to be communicated.Methods of delivering a messageOral, written, or nonverbal.Audience responses to a messageInterpret the message and provide feedback ResponseAudience feedback to a message Three types of communication that make up and organization's formal communication network Downward, upward, and lateral.Downward CommunicationThe flow of information from managers to their employees (people who report to them).Cascading communicationInformation directed from one level in an organization down to another.Upward CommunicationThe flow of information from lower-level employees to upper-level employees or managers.Lateral (or Horizontal) CommunicationThe flow of information among peers within an organization.Informal communication networkHow employees share information (through the grapevine).Verbal barriers to communicationInadequate Knowledge or Vocabulary; Differences in Interpretation; Language Differences; Inappropriate Use of Expressions; Overabstraction and Ambiguity; and Polarization Nonverbal barriers to communicationInappropriate or Conflicting Signals; Differences in Perception; Inappropriate Emotions; and Distractions DenotationThe literal, dictionary meaning of a word.ConnotationThe subjective, emotional meaning that you attach to a word.

SlangAn expression, often short-lived, identified with a specific group of people.JargonThe technical terminology used within specialized groups—sometimes called "the pros' prose." EuphemismsExpressions used instead of words that may be offensive or inappropriate.Abstract wordIdentifies an idea or a feeling instead of a concrete object.Concrete wordIdentifies something that can be seen or touched.Five types of social mediaBlogs; microblogs; multimedia; wikis; and social networking BlogsA way in which companies connect with employees and customers.MicroblogsShort messages with timely information (i.e. Twitter) MultimediaA means of communicating that incorporates several forms of media.WikisOnline spaces where people collaborate.Social NetworkingSites for communities of people who share common interests or activities.MashupsWeb applications or pages that combine content from different sources.Geolocation servicesSites such as Foursquare display mashups based on where you are.Professional ethicsDefined by an organization. Employees and members are expected to follow these guidelines, which define what is right or wrong in the workplace—often beyond established laws.Social ethicsDefined by society. For example, although accepting gifts from suppliers is strictly frowned upon in North American societies, this practice may be common place and accepted in other societies.Individual ethicsDefined by the person and based on family values, heritage, personal experience, and other factors.According to ethicists, when people make unethical decisions, they do so for one of these three reasons.1) We do what's most convenient. In other words, we take the easy route. 2) We do what we must to win. Some people think that embracing ethics would limit their ability to succeed—that "good guys finish last." 3) We rationalize our choices. We decide that the decision we make depends on the particular circumstances (this is called situational ethics).Situational ethicsBased on a particular set of circumstances Corporate social responsibilityA form of self-regulation whereby a company considers the public's interest (people, planet, as well as profit) in their business practices.

Framework for Ethical Decision Making1) Is the action legal?2) Does the action comply with your company's policies and guidelines?3) Who will be affected by your decision and how?4) Does the action comply with the company values?5) How will you feel after the decision is known?TeamA group of individuals who depend on each other to accomplish a common objective.Social loafingThe psychological term for avoiding individual responsibility in a group setting.Three factors that greatly affect a team's performance and how much team members enjoy working together.Conflict, conformity, and consensus How to give positive AND negative feedback.Be descriptive; avoid labels; don't exaggerate; speak for yourself; use "I" statements.Strategies to manage team conflicts.1) Ignore fleeting issues; 2) Think of each problem as a group problem; 3) Be realistic about team performance; 4) Encourage all contributions, even if people disagree; 5) Address persistent conflicts directly Steps for team writing1) Identify project requirements; 2) Create a project plan; 3) Draft the writing; 4) Revise the writing; and 5) Finalize the project Intercultural communicationCommunication between cultures—when a message is created by someone from one culture to be understood by someone from another culture MulticulturalismA philosophy of appreciating diversity among people, typically beyond differences in countries of origin.CultureThe customary traits, attitudes, and behaviors of a group of people.EthnocentrismThe belief that one's own cultural group is superior.DiversityA variety of unique people; respecting differences we bring to work.InclusionCreating an environment where all people are valued and can contribute to their fullest potential.TransgenderSomeone whose gender identity differs from what is typically associated with the sex they were assigned at birth.EmpathyThe ability to project oneself into another person's position and to understand that person's situation and feelings.SympathyUnderstanding and providing comfort to another person.Employee engagementCreating a culture in which employees feel passionate about their company and are enthusiastic about their jobs.