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WGU C717 PA
Leave the first rating Students also studied Terms in this set (14) Social SciencesPsychology Save wgu C715 Organizational Behavior 267 terms rc626184Preview Organizational Behavior - C715 71 terms libertybelle1195 Preview WGU C484 Organizational Behavior...Teacher 260 terms Shijie_Hu4Preview Chapte Teacher DrJ What is true about the relationship between performance evaluation and motivation?Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
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Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?Superordinate goals and altering the structural variables
What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?Cross-functional team
What are primary factors that differentiate virtual teams from face-to-face teams?Overcome time and space constraints and create limited social context
A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work. Which ability necessary for team members was overlooked?Technical expertise
When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?A manageable level of conflict, members who are conscientious, and effective leadership
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A company is changing their work organization from employees working individually to the use of teams.Which reward system could be used to foster long-term team effectiveness?Reward system that rewards both individual and group activity
To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent?Authoritative command
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?Physically isolate the group
Which type of group is defined by the organization's structure?Formal group
What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit?Group role
Employee B was upset by Employee A's behavior at the department's planning meeting. Which factors will influence Employee B's perception in this situation?Situation, target, and perceiver
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.Which theory explains A's motivation to look for a new job?Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?Specificity and feedback
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