WGU C720 Operations and Supply Chain Management

WGU C720 Operations and Supply Chain Management 4.3 (10 reviews) Students also studied Terms in this set (75) Western Governors UniversityMGMT 3000 Save Operations and Supply Chain Mana...245 terms rwdixon1993Preview C720 - Operations and Supply Chai...72 terms DanglyDeuce Preview WGU C720 Complete OA Prep Guid...153 terms Brpinson321Preview WGU - 281 term Lea Practice questions for this set Learn1 / 7Study using Learn This is an assessment of the quality of the good or service Operations ManagementThe multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer Biggest difference between Service Providers and Goods Producers A good is tangible and a service is not Choose an answer 1Maintenance2Inspection 3Sampling4Standardization Don't know?

ResourcesPeople, Capital, and Materials Product DesignThe determination of the characteristics, features, and performance of the product Product TechnologyThe application of knowledge to improve the product ProcessDescribes how to accomplish a task Process DesignDescribes how a product is made Process TechnologyThe application of knowledge to improve a process Teamwork ApproachIn managing operation can help solve quality and productivity problems StrategyConsists of the organizational goals and the methods for implementing the goals, called key procedures Business ProcessA set of work activities with a preferred order, and identifiable beginning and end, inputs, and clearly defined outputs that add value to the customer PlanList of actions that management expects to take Organizational StructureThe infrastructure of formal relationships among different functions or subsystems, such as marketing, finance, and operations Relative AdvantageThe difference between the lowest cost producer and the next lower cost producer EthicsA sense of what is right and what is wrong that guide behavior SustainabilityReflects the efforts organizations are expected to make to balance their interconnected obligations to economic viability, the societies in which they operate, and the natural environment Competitive AdvantageA capability that customers value, such as short delivery lead-time or high product quality that gives an organization an edge against its competition Market ShareA company's sales divided by the sales of all companies in its industry Product DevelopmentA teamwork oriented process that begins with the organization's strategy and analysis of the markets as inputs Supply ChainCommonly used to refer to the network of organizations that participate in producing goods or producing services Focal FirmDirects the flow of information much like a conductor coordinates the activities of an orchestra

Vertical IntergrationOwning multiple assets in a supply chain LogisticsManaging the movement of materials, components, and information from point to point in the supply chain Supply Chain ManagementTaking actions to have all members of the supply chain work together to coordinate their activities and share information Reverse LogisticsWhen it is necessary to return defective products to the manufacturer for repair or replacement InsourcingGoods and services that are provided by the organization OutsourceGoods and services obtained by outside suppliers Backward Vertical IntegrationWhen a company owns its suppliers SCOR ModelOffers framework of processes and metrics to help companies monitor and control the performance of their supply chains Lean Supply ChainThe company would plan to decrease days of supply ConstraintAny resource whose capacity is less than or equal to demand for that resource BottleneckMost limiting constraint on the system Most likely bottleneck to impact a lean supply chain Product Operations ManagementThe transformation of customer expectations into products or services QualityThe capacity to satisfy customers' needs Quality Function DeploymentTakes customer expectations and transforms them into specific actions designed to meet those expectations

• Dimensions of Service QualityReliability, Responsiveness, Assurance, Empathy, Tangibles

Competitive AdvantageA capability that customers value, such as short delivery lead-time or high product quality that gives an organization an edge against its competition Product DevelopmentA teamwork-oriented process that begins with the organization's strategy and analysis of the markets as inputs Order FulfillmentObtains customers' orders, enters them into the organization's information system, and finally delivers the order to satisfy customers SWOT AnalysisA simple but useful technique for analyzing an organization's strengths and weaknesses and the opportunities and threats that it faces

StrengthsThese are the characteristics of a business or project that lend an advantage within the scope of the study WeaknessesThese characteristics of a business or project result in a disadvantage, relative to others OpportunitiesThese are elements that the project could exploit to its advantage ThreatsThese elements in the competitive environment could create trouble for the business or project Failure CostsIncurred whenever any product or component of a product fails to meet requirements Internal Failure CostsAssociated with defects found before the product reaches the customer External Failure CostsIncurred after a product has reached the customer Appraisal CostsIncurred to measure quality, asses customer satisfaction, and inspect the test products Prevention CostsResult from activities designed to prevent defects from occurring Product DesignThis is how the product, either good or a service, functions.Process DesignThis is how the product, either good or a service, is produced Work ExecutionThis is the performance of the plan created in the product and process design InspectionThis is an assessment of the quality of the good or service

• Edwards Deming and Joseph M JuranCredited with major influence on the approach to quality in Japanese

organizations Quality PlanningThe development of products and services that appeal to the ever changing customer wants and needs Quality ControlInspection and control functions revolve around understanding the customer's perception of fitness of use Quality ImprovementThe elimination of waste and errors is something that must be led by leadership of a firm Ishikawa DiagramAlso known as the Fishbone Diagram Quality Management Expert that used the phrase, "Do it right the first time" Phillip Crosby W Edwards DemingSystem caused defects, not employees