WGU - D072 Study Guide

WGU - D072 Study Guide 12 studiers in 3 days 5.0 (6 reviews) Students also studied Terms in this set (174) Western Governors UniversityD 072 Save Test Prep - WGU - Principles of Man...105 terms C_BondePreview D072 Fundamentals for Success in B...134 terms Tbarnett20Preview

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160 terms briarhermous47 Preview Fundam 92 terms katr Define ethics.Principles that serve as a compass about how to behave

Provide an example for each of the following:

legal-ethical legal-unethical illegal-ethical conflicts legal-ethical: by law in most states it is illegal to take part in recreational marijuana use; and a judge that is trying a case about marijuana possession agrees with the law and does not think its okay to consume marijuana for recreational use.

legal-unethical: cheating on your boyfriend/girlfriend is legal but most people

find it unethical.

illegal-ethical: speeding is illegal but in some cases of an emergency some

people might find it ethical.Define legal.An act that is allowed or is in conformity with the law of the land Define values.Stable life goals that people have that reflect what is most important to them Define morals.Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group Define organizational ethics.Rules, principles, and standards for deciding what is morally right or wrong when doing business List the four main levels of ethical issues and provide an example of each.

Societal Issues: an organization holds a fundraiser to help feed the homeless.

Stakeholder Issues: A company insists on treating suppliers with respect and

refuses to push them to the lowest pricing possible.Internal Policy Issues: Fairness in management, pay, and employee participation.

Personal Policy Issues: Gossiping at work or taking credit for another's work.

How does a company's ethical behavior impact organizational outcomes?Trustworthy companies are better at attracting and keeping customers, keeping talented employees, and capitol.

How does a company's unethical behavior impact organizational outcomes?They suffer from dwindling customer bases, employee turnover, and investor mistrust.Define corporate social responsibility (CSR).Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally How is a company's CSR approach shaped?By seeing that their community is lacking something that they can provide, earning more profit and reputation Who is considered a company stakeholder?Unions employees consumer investors suppliers local and national governments communities.What is the aim of CSR?To increase profits and trust in the long-term while promoting positive community relations What is the purpose of the World Trade Organization

(WTO)?

improve the stability and predictability of global trade.What is a code of ethics?Guide that publicly sets out an organization's key values and ethical obligations What is included in a company's code of ethics? details of how the company plans to implement its values and vision, as well as guidance for the staff on ethical standards and ways to achieve them. Having such a policy hopefully leads to greater ethical awareness, consistency in application, and avoidance of ethical disasters.Define the term greenwashing.When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Define the term internal transparencyDegree to which an organization operates with openness, communication, and accountability What steps can organizations take to encourage transparent practices?operating in such a way that it is easy for others to see the actions are performed.Why was Sarbanes-Oxley Act (SOX) passed?in response to several highly publicized corporate fraud cases Who is considered a whistleblower?those who tell the public or the authorities about alleged misconduct in a government department, private company, or organization.What is the role of the marketing department? What functions does the marketing department provide?promotes your business and drives sales of its products or services. It provides the necessary research to identify your target customers and other audiences.What is the role of the human resources (HR) department? What functions does the HR department provide?handle employee relations and training. is responsible for recruiting, screening, interviewing and placing workers.

What functions does the research and development department provide?plays an integral role in the life cycle of a product.What are the duties of the accounting and finance department?handles accounts payable, accounts receivable, and payroll. handles profit and loss statements, budget reports, and reports to investor and other stakeholders.What is the role of the Information technology (IT) department? What functions does the IT department provide?oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly Define process management.The management initiative to design work processes so that they align with the organization's strategic goals Define relationship management.involves strategies that govern how an organization maintains relationships with an audience.Why is understanding the difference between process and relationship management important?Understanding the differences between process and relationship management are key in evaluating operative departmental functions as well as the people involved.What job titles are typically held by employees in a top management role?President CEO Executive Vice President What job titles are typically held by employees in a middle management role?Plant Manager Division Managers Department Manager What does an individual contributor use to contribute to a team?their personal skills What is a manager responsible for?responsible for a group of people, department, or specific tasks in a company What are the three categories of skills a manager must possess? Provide examples.

Analysis: involve the ability to comprehend, visualize, and analyze abstract

knowledge and concepts; change direction; and improve organizational functions.Technical: ability to understand daily problems, provide solutions, and understand the skills required for their department to operate

Communication: navigate conflict as it arises and understand the motivation

factors that the employees express Which level of management needs the most conceptual skills?Executive Managers Which level of management needs the most human skills?Frontline Managers Define the term organizational culture.The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

What is the purpose of the CVF model?measuring an organization's cultural effectiveness.What is cultural diversity?The existence of a variety of cultural or ethnic groups within a workplace What are the 4 concepts that comprise the CVF model? Clan, Hierarchy, Market, Adhocracy What is cultural diversity?The existence of a variety of cultural or ethnic groups within a workplace What are the 4 concepts that comprise the CVF model? Clan Hierarchy Market Adhocracy What are the two axes of the CVF model?One axis indicates whether the organization's culture is externally or internally focused.The other axis indicates whether a culture functions better in a stable, controlled environment or in a flexible, changing environment.Describe a clan culture.It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business).Describe a hierarchy culture.It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies).Describe a market culture.It tends to be externally focused on competition and profits and less flexible (e.g., security companies).Describe an adhocracy culture.It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses).What are the two types of organizational structures? Mechanistic and Organic What is the McKinsey 7s Model?organizations are a combination of strategy, structure, systems, skills, staff, and style, which all revolve around—and are interconnected with—the shared values (or culture) in that organization.What are three interrelated dynamic processes that cause employees to join and leave organizations?attraction, selection, and attrition What attracts an employee to join an organization? for it to be like themselves in terms of personality and values.What causes an employer to select a candidate? possess skills and values similar to the ones their existing members possess.According to the book, what is one of the most important causes of attrition?Over time, those who do not fit in well are more likely to leave. Research indicates that person-organization misfit is one of the important reasons for employee turnover.