WGU - Introduction to Information Technology (D322) - Section 7: The Business of IT

WGU - Introduction to Information Technology (D322) -

Section 7: The Business of IT

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42 terms esth Practice questions for this set Learn1 / 7Study using Learn What is uptime?What are digital enterprises?Organizations who rely on technology for day-to-day business What are the five domains that IT functions cover? Communication, data collection and management, information security and management, consumer relationship management, and process improvement Choose an answer 1 The amount of time servers are undergoing maintenance 2 The amount of time client data and resources are available on the servers 3 The time taken to process client requests on the servers 4 The duration of server downtime due to updates Don't know?

What is communication (IT domain)?Enables organizations to communicate by phone, email, video, social media, and many other ways What is data collection and management (IT domain)? Organizations collect, store, manage, and use large amounts of information, and IT tools take raw data and convert it into information for analysis What is information security management (IT domain)? Keeping the company's data secure; data leaks can lead to fines and regulatory actions, as well as damage an organizations reputation What is consumer relationship management (IT domain)?Tracking and organizing every interaction a company has with potential customers, providing data about needs, wants, and behaviors What is process improvement (IT domain)?Designing and implementing tools to improve efficiency, automating processes to reduce repetitive and error-prone behavior What is a service portfolio?A list of services the department offers, and includes managing the supporting applications and supporting operating systems along with controlling and managing all the different kinds of devices on the network What is Bring Your Own Device (BYOD)?Business policy that permits employees to use their own mobile devices to access company computing resources and applications What is IT project management?IT project managers help the IT department meet all of the requirement of these projects and ensure that the projects run smoothly, promptly, and within budget What are strategic goals?Long-term, organizational aspirations determined by management What is tactical planning?The development of short-term plans for how to operate with maximum efficiency What is operational planning?Much like tactical planning, but long-term What is IT governance?The system of processes that ensure the effective and efficient use of IT to enable an organization to achieve its business goals and to add value to key stakeholders in an organization What is a vision?States what the department would like to achieve What is a mission?States how a department will achieve their vision What are core values?Expected behaviors of a member of a group or organization What are network administrators?Set up, maintain, and monitor the hardware and software that support the networking components of the computer systems What are system administrators?Set up, maintain, and monitor devices that support business operations. These devices include anything from projectors and smartboards in a training room to the devices in the server room

What are web administrators?Control the outward-facing content on an organization's website and intranets and ensure that the sites function and integrate with back-end systems, such as supporting databases What are database administrators?Configure and troubleshoot an organization's data repositories What are cybersecurity analysts?Monitor the behaviors of the system components for anomalies and malicious attacks. They also put measures in place to deter, detect, and mitigate internal and external threats What are technical support specialists?Provide end-user training and help users resolve issues accessing resources and systems.These functions scale with the size of the organization How do IT roles scale with the size of an organization? Bigger organizations may subdivide responsibilities further, while smaller organizations may combine or have two or more different roles performed by the same person What is outsourcing?Utilizes resources and skills from an external organization; may help an organization save money What are the three types of outsourcing?onshore, nearshore, offshore What is offshoring?Outsourcing outside country lines What is project outsourcing?Project management is outsourced What is nearshoring?Offshoring to countries in a closer time zone or with an economic structure close to that of the home country What is insourcing?Assigns a project to employees within an organization, generally requiring the development of new operations and processes, often making it more expensive What is a project?A purpose-drive event that has a defined start and finish What are project management frameworks?Ensure projects are well-defined, with clear, attainable goals, and that resources are in place for successful completion What are the four phases of a project?Project initiation, project planning, project execution, and project closure What is project initiation?The project is defined. Usually begins with a business case, followed by a feasibility study. During this phase, business asses whether the business case will lead to a reasonable, feasible solution What is project planning?A roadmap is developed by setting goals for the project. The project scope is defined, and a project management plan is developed What is a project management plan?A document used to coordinate all project planning documents and help guide a project's execution and control

What is a SMART goal?Specific, Measurable, Attainable, Realistic, Timely What is a CLEAR goal?Collaborative, limited in scope, emotional, appreciable, and refinable What is project execution?Project deliverables are developed and completed. Performance is closely observed during the execution phase. Metrics are used to monitor progress What is project closure?Project is declared complete and project team is dissolved. Final project documentation is completed. Meetings are held to reflect on successes and failures What are the three broad categories of project risk? Execution, integration, and the unknown What are risks in execution?Typically revolve around budget, people, technology, equipment, and stakeholder support What is computer-aided software engineering (CASE) software?Software that can collect and analyze every aspect of the software development life cycle. Tools for project planning, project scheduling, personal allocation, documentation, and interface design What is an integrated development environment (IDE)? A software that combines tools such as editing, compiling, and debugging into one single package What are the six phases of the software development life cycle (SDLC)?Planning, design, implementation, testing, deployment, maintenance What is planning (SDLC)?The business defines goals and purposes of new applications or updates to existing ones and briefs IT about the plan What is design (SDLC)?Architects think about the components necessary to accomplish the goals What is implementation (SDLC)?Design goes to programmers who translate it into code to execute the plan What is testing (SDLC)?Testers validate parts of the code to ensure it is functioning properly, then work with programmers on troubleshooting known issues until they develop an application that is workable and stable What is deployment (SDLC)?The application is released in phases What is the alpha version?A software version that is released internally before going public What is the beta version?A software version that is released to a selected group of testers who help identify bugs and problems What is general availability (GA)?A software version released to the general public What is maintenance (SDLC)?Any remaining glitches or bugs are patched, additional functionality is added, and the team begins planning for the next major update--the cycle begins all over again and continues until the software is no longer supported