WI DMV Salesperson Info 70 Questions with Correct

WI DMV Salesperson Info 70 Questions with Correct Answers 100% Verified What must the advertised price include? - Correct Answers all charges the customer must pay, except sales tax, title, regis fees When can you use the words "free" or "included with"? - Correct Answers Free- customer does not need to purchase something to get it Included with - customer must purchase something to get it When advertising an allowance for a trade-in, what words can you not use? - Correct Answers -we will pay up to -appraise your own vehicle -as much as The dealer's name must be included in advertising. True/False? - Correct Answers True Can you advertise a certain type of vehicle if you know you will not meet anticipated demand? - Correct Answers No. Unless you know they can be delivered in a reasonable time.Do you have to tell the customer if a vehicle was flood damaged? - Correct Answers Yes ,always.If 2 or more vehicles had the same type of damage to them (ex- hail), then the ad must state the type of damage. True/False - Correct Answers True.All ads must state the model year. True/False - Correct Answers True What words can be written to indicate a vehicle is used....like if it is the current year or previous year? - Correct Answers demonstrator, executive, low mileage, one owner When can you use the words "invoice" or "cost" in ads? - Correct Answers If you also state that the "Actual dealer cost is, or may be less, due to factory holdback, rebates, incentives, or other discounts" 1 / 2

Can the dealership advertise things like "last of the remaining", "close out", "clearance"? - Correct Answers NO. Unless going out of business.Can ads be mixed for lease vehicles and for sale vehicles? - Correct Answers Yes. IF it is clearly stating which vehicles are lease and which are for sale.Dealer is responsible for giving proper vehicle info. Salesman is responsible for giving the info to the customer. All written AND spoken info must be truthful. True/false - Correct Answers True When does the MSRP label have to be on the vehicle? - Correct Answers Until it is delivered to its retail purchaser.What is on the dealer supplemental price label? How long does this label stay on vehicle? - Correct Answers - optional equipment or accessories installed by dealer

• final dealer price
• any price changes from MSRP including dealer mark-up
• any dealer service fee
• keep label on vehicle until delivered

What's a pre-delivery inspection sheet? - Correct Answers - a report of the vehicle's pre-delivery tests and inspections

• required by manufacturer
• given to customer upon delivery

What is the emission standards certificate? - Correct Answers -certificate that states the vehicle's emission control systems are installed right and inspected -tells them what to do if the system fails

• give to customer on delivery

What must be on the damage disclosure statement? - Correct Answers - any corrected damage if over 6% of MSRP

• written form given prior to delivery
• do not include glass, tires, or bumper damage in the 6% if replace with exact parts
• uncorrected damage must be disclosed
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