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Instructor’s Manual with Test Bank An Experiential Approach to Organization Development Eighth Edition Donald R. Brown Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall i 1 / 4

Chapter 1 Organization Development and Reinventing the Organization Learning Objectives

• Define the concept of organization development and recognize the need for change

and renewal.

• Describe organization culture and understand its impact on the behavior of

individuals in an organization.

• Understand the expectations of the psychological contract formed on joining an

organization.

• Describe the five stages of organization development.

Student Premeeting Preparation

• Read Chapter 1.

2. Read and prepare analysis for Case: TGIF.

Instructor Preparation and Materials

1. Simulations: no special materials are required.

• In general, this class begins in a unique way. Students are not usually asked about

their expectations upon beginning a class, and they generally respond positively to this approach. Here you are beginning the practitioner-client relationship, sensing the need for change, and providing the framework for experiential learning. Open communication, high participation, an active role, and shared responsibility are course objectives.Chapter 1 Organization Development and Reinventing the Organization 1 Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall 2 / 4

LECTURE OUTLINE

1)Learning objectives. (pg. 3) a)Define the concept of organization development and recognize the need for change and renewal.b)Describe organization culture and understand its impact on the behavior of individuals in an organization.c)Understand the expectations of the psychological contract formed on joining an organization.d)Describe the five stages of organization development.2)The challenges for organizations. (pg. 3) a)Change is avalanching down on our heads.b)Tomorrow’s world will be different from today’s world.c)Organizations will need to adapt to changing market conditions and at the same time cope with the need for a renewing rather than a reactive workforce.d)Organizations are never completely static and they are in continuous interaction with external forces. (See Figure 1.1, The Organization Environment) 3)What is organization development? (pg. 4) a)Definition of OD.i)OD is long-range efforts and programs aimed at improving an organization’s ability to survive by changing its problem-solving and renewal processes.

ii)OD is:

(1)Planned.(2)Organization wide.(3)Managed from the top.(4)Designed to increase organization effectiveness and health.(5)Planned interventions that use behavioral science knowledge.b)The characteristics of O D. (See Table 1.1, Major Characteristics of the Field of OD) i)Change is planned.ii)Collaborative approach.iii)Performance orientation.iv)Humanistic orientation.v)Systems approach.vi)Scientific method.

• Chapter 1 Organization Development and Reinventing the Organization

Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall 3 / 4

c)Why OD?

i)Most cited reasons for beginning a change program:

(1)The level of competition.(2)Survival.(3)Improved performance.

ii)Primary goals of change programs:

(1)Change the corporate culture.(2)Become more adaptive.(3)Increase competitiveness.d)Factors leading to the emergence of OD.i)The need for new organizational forms.ii)The focus on cultural change.iii)The increase in social awareness.4)The only constant is change. (pg. 6) a)Change occurs so fast that it is a moving target.b)Organizations must anticipate change and respond to changing demands.c)Today’s managers need a new mind-set.i)Flexibility.ii)Speed.iii)Innovation.iv)Constantly changing conditions.

d)Successful firms will share these traits: (See Figure 1.2, The Changing

Organization of the Twenty-First Century.) i)Faster.ii)Quality conscious.iii)Employee involvement.iv)Customer oriented.v)Smaller.5)The evolution of organization development. (pg. 8) a)OD has evolved since the late 1940s.b)NTL Laboratory-Training methods.c)Survey research and feedback.d)The extent of OD applications.6)Who does OD? (pg. 9) Chapter 1 Organization Development and Reinventing the Organization3 Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall

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