1. A central aspect of an organization is the coordination of people

Chapter 1

• A central aspect of an organization is the coordination of people

and resources.

*a. True

• False

• Organizational behavior focuses on the behavior of organizations and

how organizations interact with each other.

• True

*b. False

• Organizational theory seeks to explain processes and factors

influencing the structure and outcomes of organizations.

*a. True

• False

• Max Weber is known for his writings on bureaucracy and management.

*a. True

• False

• The division of work is also known as the division of labor.

*a. True

• False

• Scientific management was promoted by Henri Fayol.

• True

*b. False

• Organizational theory focuses on organizations as segments of a

population of organizations.

• True

*b. False

• Henri Fayol proposed 14 principles of management.

*a. True

• False

(Organizational Behavior and Theory in Healthcare, 2e Kenneth Johnson, Stephen Walston) (Official Complete Test Bank, Correct Answer are marked with*) 1 / 4

• According to Henri Fayol, a scalar chain is the line of authority

from top management to the lowest ranks.

*a. True

• False

• The “father of scientific management” was James Dean.

• True

*b. False

• Organizations involve which of the following?

• Goals/purposes
• Relationships
• External environments
• Coordination

*e. All the above

• Which of the following is NOT one of the inter active levels in

organizational behavior?

*a. Strategy

• Individual
• Organizational
• Group/interpersonal

• Max Weber and Henri Fayol were which of the following?

• Businessmen in the 1950s who promoted human resource

management *b. Early influential writers who helped found many principles of management

• Englishmen who profoundly changed the beliefs in management
• Academics who proposed time and motion studies

• Which of the following is NOT one of Henri Fayol’s principles of

management?

• Authority and responsibility
• Discipline
• Unity of command

*d. Hierarchy of needs

• Which of the following is NOT one of Henri Fayol’s five core

management functions?

• Planning 2 / 4

*b. Executing

• Coordinating
• Controlling

• Scientific management sought to do which of the following?

• Create greater efficiency
• Use time and motion studies
• Break production processes into small units
• Minimize movement of employees and materials

*e. All of the above

• What is the main cost of healthcare?

• New technology
• Legal costs/fees

*c. Employees

• Pharmaceuticals
• / 4

Chapter 2

• A large majority of American workers feel disengaged from their

work.

*a. True

• False

• Hierarchy of command is similar to chain of command.

*a. True

• False

• Max Weber’s writings and principles became the foundation for pub lic

administration and civil service systems.

*a. True

• False

• The scalar principle promotes open communication, with employees

sometimes skipping immediate supervisors to speak with someone at a higher organizational level.

• True

*b. False

• The proper use of a mission and vision can facilitate the

coordinative principle.

*a. True

• False

• Abraham Maslow postulated that higher -level needs could be achieved

without first addressing lower -level needs.

• True

*b. False

• Theory X and Y are based on the premise that managers perceive

employees differently and that these perceptions affect how they treat employees.

*a. True

• False

• Most current management theories are based on a closed systems

approach.

• / 4