WGU C720 Operations & Supply Chain Management PA 2023

C720 Operations & Supply Chain Management PA 2023 5.0 (2 reviews) Students also studied Terms in this set (70) Social SciencesBusinessBusiness management Save Operations and Supply Chain Mana...245 terms rwdixon1993Preview C720 PA review 50 terms bpcole2000Preview WGU C720 Complete OA Prep Guid...153 terms Brpinson321Preview WGU - 281 term Lea An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like.Which two tools should be used once the VOC is complete?Choose 2 answers Team problem-solving Quality function deployment Employee training Fact-based management Team problem-solving Quality function deployment

A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction.Which of the following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products?Control charts Run charts Flow charts Pareto charts Pareto charts A company makes rulers that are designed to be 20 cm in length with allowance ±0.1cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers?Performance Features Conformance Serviceability Conformance Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?Performance Reliability Features Serviceability Reliability

Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts?Deming’s 14 points for management Juran Institute’s management theory Taguchi methods Shewhart cycle Crosby’s “Quality Is Free” Juran Institute's management theory Which quality management philosophy focuses on quality during the design of a product to eliminate product quality variations?Six Sigma Deming’s 14 points for management Toyota Production System Crosby’s Quality Is Free Taguchi methods Taguchi methods A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager’s daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.Which two tools should be used to measure installer performance?Choose 2 answers Control charts to measure the time elapsed to completion Fishbone diagram to chart the method, material, machine,and manpower Gantt chart to measure how much performance has improved Run charts to chart output around the 14-day central tendency Control charts to measure the time elapsed to completion Run charts to chart output around the 14-day central tendency

The CEO of a service company wants to change the strategy of the company from volume sales to high- quality products.Which philosophy should the CEO implement to emphasize quality over volume?Shewhart’s variation reduction Deming’s 14 points Ohno and Shingo’s kaizen Taguchi’s loss function Deming's 14 points Which quality tool examines patterns, fl ow, and causes of variation of data points over time?Quality function deployment Cause-and-effect matrix Students t-test Statistical process control Statistical process control Which two company practices reflect the guiding principles of Six Sigma?Choose 2 answers A company tries to reduce variation in the quality of products it offers.A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.A company emphasizes the variety of suppliers because the variety of outputs are determined by the variety of inputs.A company tries to reduce the variety in the kinds of products it offers.A company tries to reduce variation in the quality of products it offers.A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.