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A Guide to Computer User Support for Help Desk and Support Specialists 6e Fred Beisse (Test Bank All Chapter) 1 / 4

Name:

Class:

Date:

Chapter 01: Introduction to Computer User Support

Cengage Learning Testing, Powered by Cognero Page 1

• End-user computing refers to the use of computers for both business and personal use.
• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 2

• The first computers used widely in businesses were available during the 1940s.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 3

• The goal of transaction processing on early computers was to replace as much manual processing of business

information as possible with automated processing.

• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 4

• Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer

hardware and productivity software.

• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 4

• The applications development backlog was due to the inability of computer professionals to design and write programs

fast enough to keep up with the demand for new applications.

• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 5

• All knowledge workers are computer professionals.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 5

• / 4

Name:

Class:

Date:

Chapter 01: Introduction to Computer User Support

Cengage Learning Testing, Powered by Cognero Page 2

• A knowledge worker is another name for a computer user.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 5

• Use of a computer’s graphical user interface means that users no longer have to remember which command to enter to

perform a task.

• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 6

• To operate a graphical user interface, a user types keyboard commands to tell a computer which tasks to perform.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 6

• The Information Technology department is a modern name for the Data Processing department.
• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 8

• Distributed computing links large-scale systems and personal computers to meet both organizational and individual

worker needs.

• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 7

• Computer departments in most organizations today are called data processing departments.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 7

• / 4

Name:

Class:

Date:

Chapter 01: Introduction to Computer User Support

Cengage Learning Testing, Powered by Cognero Page 3

• One way to classify end users is whether they use technology occasionally, frequently or extensively in their work.
• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 8

• A computer professional in an organization, such as a programmer, is generally considered to be an external user.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 10

• PCs that are advertised in newspapers are usually complete end-user systems.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 10

• Computer hardware sold today is so reliable it rarely needs repairs or replacement.
• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 11

• A digital camera is an example of a computer peripheral.
• True
• False

ANSWER: True

POINTS: 1

REFERENCES: 10

• Technical support costs are generally included in the purchase price of a computer product, and are therefore free to

users.

• True
• False

ANSWER: False

POINTS: 1

REFERENCES: 12

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