APCO Chapter 1 to 14 Questions and Answers 2023

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APCO Chapter 1 to 14 Questions and Answers 2023 (Verified Answers) 1.The emergency communicator should always verify the ANS Incident location 2.Most emergency service agencies have a standard greeting for answering the telephone ANS True 3.If the emergency communicator can only get one piece of information from a caller, it should be ANS Where 4.Persistent repetition requires that the request for information be repeated each time in the same way ANS True 5.An accurate description of weapons is critical information for response units ANS True 1 / 3

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6.Emergency calls only come in on emergency lines ANS False 7.List and describe the informational resources available in a PSAP. ANS -The telephone book. There is a lot of information available that may be overlooked in a phone book, like something as little as an area code, neighbourhood listings, campus maps, etc.-Cross reference or city directory. A telecommunicator can match a name to a phone number and address, or vice versa. It also may show cross streets in connection to building and house numbers.-Maps. They are a great and clear tool. Some jurisdictions have more detailed maps versus commercial maps may include footprints and addresses and in rural locations, private roads and dirt paths.-Internet and search engines. The Internet is vast and contains a lot of information, as well as key words can be used and high lighted when searching information.-Other resources. They can include route books, street maintenance guide,war- rants, CAMEO software, weather services and language lines.

8.Summarize the suggestions for handling child callers. ANS When handling child callers, the Communicator should get the name and age of the child as early in the conversation as possible.They should also personalize the call by telling the child their name as well. They should get down to their level asking questions one at a time, repeating and rephrasing when necessary and at the same time, not discount the child's intelligence based on their age. 2 / 3

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When giving instructions, the Communicator should break it down into simple steps and give the child one step at a time to complete before providing the next step.The Communicator should reassure the child by telling them they are doing a good job and letting them know that they did the right thing in calling 9-1-1 and reminding the child that they will stay on the phone with them until help arrives.Communicators should not judge the severity of the call by the level of emotion

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