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APCO Public Safety Telecommunicator 1 Exam 2023 Questions and Answers ( Answers)
1.True/False:
The term "PSAP" stands for "Public Safety Access Point" ANS False
2.True/False:
Professionalism is defined by who you are, what you do, and how others perceive you ANS True
3.True/False:
Ethics involves an individual's personal, professional, and organizational rules of conduct ANS True
4.True/False:
The three primary disciplines of public safety communications are law en- forcement communications, fire service communications, and emergency management communications ANS False
5.True/False: 1 / 3
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The term "vital services" defines the primary functions or tasks of public safety communications systems ANS True
6.True/False:
Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed ANS True
7.True/False:
A policy is a guide to action, and a procedure is a guide to thinking ANS False
8.True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service ANS - False
9.True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question ANS True 2 / 3
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10.True/False:
When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no ANS True
11.True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing ANS False
12.True/False:
An observation is based on assumptions and an inference is based on facts ANS False
13.True/False:
As part of customer service, callers expect to talk to a professional, be treat- ed with courtesy, and speak to a person who can solve their problem ANS True
14.True/False:
Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's job ANS False
15.True/False:
Emergency calls can only come in on emergency lines ANS False
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