APCO Public Safety Telecommunicator Practice Questions and

APCO Public Safety Telecommunicator Practice Questions and Answers 2023 (Verified Answers) 1.T or F Emergency calls can come in on any line? ANS TRUE 2.T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. ANS TRUE 3.The most important information we need to obtain from the caller is since no other information will be helpful without the . ANS Location, location 4.The acronym is used to obtain information on vehicles. ANS Cymbals 5.Verify the before ending the call to make sure you have the correct information. ANS Address 1 / 2

6.An accurate description of is critical information for response units. ANS Weapons 7.Record facts as they are received. Never rely on . ANS Memory 8.A technique to calm a hysterical caller is . ANS Persistent Repetition 9.Good means treating callers with diligence, consideration and respect. ANS Customer Service 10.Sending brief messages such as "oh I see", "of course" ... are examples of communications. ANS Non-verbal 11.A question that cannot be answered "yes" or "no" is a/an ANS Open Ended Question

own words. ANS Paraphrasing