APCO Public Safety Telecommunicator Study Guide 2023

APCO Public Safety Telecommunicator Study Guide 2023 Questions and Answers (Verified Answers) 1.The term "PSAP" stands for "Public Safety Access Point" ANS FALSE 2.Professionalism is defined by who you are, what you do and how others perceive you. ANS TRUE 3.Ethics involves an individual's personal, professional and organizational rules of conduct. ANS TRUE 4.The operational relationship between telecommunicators, supervisors and managers is defined by the PSAP's ANS Chain of Command 5.The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications. ANS FALSE 1 / 2

6.The term "vital services" defines the primary functions or tasks of public safety communications systems. ANS TRUE 7.The vital services of a public safety communications system are to provide communication between the PSAP and ANS The public, agency person- nel, and other agencies 8.A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need is referred to as ANS Mutual Aid 9.A policy is a guide to action and a procedure is a guide to thinking. ANS FALSE 10.The six components of the communications cycle are ANS Sender, receiver 11.Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for the rationale behind what is being said is the definition of ANS Active Listening