.png){kind=logo}
C483 Practice Set Leave the first rating Students also studied Terms in this set (49) Social SciencesBusinessBusiness management Save
WGU - C722
281 terms LearningChuPreview WGU C483 Chapter 7 19 terms jgreenx6Preview Project Management C722 185 terms blankenship226 Preview Chapte 15 terms kris
The internal environment includes:culture and climate.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants?Competitive environment
Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five years.Recently, in the face of sinking market share, Pluto reduced its dependency on laptops by venturing into tablets and smartphones. This is an example of _____.diversification
The planning level with the shortest time horizon is known as _____ planning.operational
Which of the following is one among the six components of the strategic management process?SWOT analysis
The most effective _____ statements inspire organization members, offering a worthwhile target for the entire organization to work together to achieve.vision
A vertical integration strategy is a strategy:that involves expanding the domain of the organization into supply channels or to distributors.
When an enterprising individual pursues a lucrative
opportunity, it is known as:
entrepreneurship.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
Which of the following is a key difference between an entrepreneur and an intrapreneur?An entrepreneur receives no corporate support, whereas an intrapreneur has the benefit of corporate support.
Which of the following is a formal planning step that focuses on an entire venture and describes all the elements involved in starting it?A business plan
Which of the following refers to project teams designated to produce a new product?Skunkworks
One of the major tasks performed by the board of
directors in a corporation is:
selecting and recruiting the CEO.
- multiple choice options
Karla recently accepted a job with a software developer.She is surprised that her boss frequently refers to her judgment to resolve problems,despite the fact that she has not worked there long. Based on Karla's experience,
it can be concluded that the firm has:
decentralized authority.
- multiple choice options
Research, legal, accounting, and human resources
departments are examples of:
staff departments.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
Organizations have several ways to subdivide their structures. The three basic approaches to departmentalization are functional, divisional,and _____.matrix
In a _____ organization, important decisions usually are made at the top.centralized
Which of the following is an advantage of functional departmentalization?Decision making and lines of communication are simple and clearly understood.
Which of the following types of organization is similar to a bureaucratic structure?A mechanistic organization
An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its _____.core capabilities
Marques Tech is a leading mobile phone manufacturer.The company has a deal with FoodZone, a leading fast- food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the following best describes this scenario?Strategic alliance
- multiple choice options
- multiple choice options
Which of the following steps in the value chain involves focusing on innovation and new products?Research and development
The support activities in the generic value chain include: firm infrastructure.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
In _____, a product or process is defect-free 99.99966 percent of the time.six sigma
In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees'authority to halt operations to correct problems.lean manufacturing
_____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs.Concurrent engineering
A mechanistic organization is best described as: a form of organization that seeks to maximize internal efficiency.
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management.customer relationship
_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.Total quality management
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____.
ISO 9001
- multiple choice options
- multiple choice options
Which of the following departments within an organization deals with activities such as staffing, training, performance appraisal, and labor relations?Human resources
Social Security verification, a criminal records review, and verifications of past employment and education are all a
part of a(n):
background check.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
_____ provides financial assistance to employees suffering from job-related injuries.Workers' compensation
Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?The Civil Rights Act of 1964
Which of the following terms refers to all kinds of differences, such as differences in gender, race, age, nationality, and religious affiliation?Diversity
Which of the following is an example of quid pro quo sexual harassment?A supervisor denies a raise to a subordinate for failing to go out on a date.
The underlying goal of managing diversity is to: understand and value employee differences.
Bureaucratic control deals with:rules and regulations.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control.clan
Which of the following best indicates the three basic stages of managing resistance and motivating change within an organization?Unfreezing, moving to institute the change, and refreezing
Which of the following methods for managing resistance to change is relatively easy but has a drawback of being too expensive in many cases?Negotiation and rewards
In managing resistance to organizational changes, facilitation and support method is most likely to be used
when:
people are resisting because of adjustment problems.
- multiple choice options
- multiple choice options
- multiple choice options
- multiple choice options
Which of the following is a difference between reactive and proactive changes?Reactive change involves responding to a problem, whereas proactive change involves preparing for an uncertain future.
Which of the following is true about resistance to change?People at all levels of their organizations, from entry-level to executives, resist change.
A ______ is a third party intervening to help settle a conflict between other people.mediator
.png)