C483 WGU pretest with right answers

C483 WGU pretest with right answers Leave the first rating Students also studied Terms in this set (51) Western Governors UniversityBUS 2301 Save Test Prep - WGU - Principles of Man...105 terms C_BondePreview WGU C483 - Principles of Managem...430 terms rwdixon1993Preview WGU C182 FInal Exam Study Set 195 terms astock1229Preview Princip 48 terms that Practice questions for this set Learn1 / 7Study using Learn To measure effectiveness of an organization's quality management A value chain is the sequence of activities that begins with raw materials. What result does a value chain end with?delivery of products and services Choose an answer 1 A value chain is the sequence of activities that begins with raw materials. What result does a value chain end with?2 how many defects per million are there at six sigma, assuming a product or process is defect free 99.9999966% of the time?3 What is the main objective of an internal quality audit?4 what denotes skill or expertise in an activity that constitutes the roots of competitiveness in an organization Don't know?

what happens when an effective value chain is created profit margins are increased industry and market, competitor analysis, and social analysis are examples of which step in strategic planning process analysis of exteral opportunities and threats skilled management, positive cash flow, and well known brands are examples of which component of the SWOT analysis strengths what denotes skill or expertise in an activity that constitutes the roots of competitiveness in an organization core competencies according to michael porters competitive environment model, how can suppliers influence strategic planning suppliers can reduce manufacturing time and increase product quality a company offers unique products in its industry to create a competitive advantage. which type of strategy is the company using Differentiation happy inc., is a leading provider of family entertainment and BCD is a broadcasting company with news, cable and entertainment networks. happy inc., recently acquired BCD in hopes of boosting its primary business of family entertainment. which type of corporate strategy is represented by happy inc.'s purchase of their distribution network vertical integration a local business has provided services to its customers for 40 years. the business's mission is "to give our customers the best service in town" the owner of the business has had a long-standing dream to franchise the business and become the best provider of its services in the united states. what describes the owners dream?strategic vision what is the first step of organizational strategic planning? Developing a strategic mission the introduction of statistical tools to analyze the causes of product defects is associated with which quality improvement approach?six sigma what is the principal idea of reengineeringto revolutionize key organizational systems and processes how many defects per million are there at six sigma, assuming a product or process is defect free 99.9999966% of the time?

3.4 defects per million What is the last step to Deming's 14 points of quality management?To take action to accomplish the transformation

Process checklists and project audits are components of which management process?Quality Assurance What is the main objective of an internal quality audit? To measure effectiveness of an organization's quality management a company is trying to systematically improve processes by eliminating noncomformity of their products to product specifications. the company believes their continuous effort to reduce variation in their process outputs is key to their business success six sigma Which concept entails all aspects of interaction a company has with its customers in both sales and service-related environments?Customer relationship management dr. ohmae indicates that customer, corporation, and competitors should be integrated in a strategic triangle.what does dr ohmae indicate that an organization can obtain by doing this?sustained competitive advantage what designates those who take hands-on responsibility for creating innovation such as new ideas, products or methods within an organization intrapreneuer why is innovation an important element of entrepreneurship creates unique and different prioducts and services...Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are open-minded, able to learn quickly, and skilled at conceptualizing.Which entrepreneurial personality trait is this?Creativity, self-reliance, and ability to adapt Which personality characteristics are believed to contribute to an entrepreneur's success?Determination why would an entrepreneurial business choose to use its own resources versus seeking outside resources in financing a business venture to maintain control...which activity should management use to encourage intrapreneurship within an organization Encourage employees to work on informal job assignments what can managers do to encourage useful conflict during a meeting to lessen inhibition about disagreeing and make the conflict less personal Provide a devil's advocate Why is consideration of intentions important in conflict situations?People respond based on their interpretation of others' intentions.What describes dimensions of conflict-handling intentions?Cooperativeness and assertiveness

a supervisor assigned office space to three new employees, the employees were upset by the offices they were given. the first had a large office but wanted a window, the second had a new computer but wanted room for some plants, and the 3rd had a window but needed high speed computing to perform the job well Expansion of resources A corporation is experiencing dysfunction in their work teams. The team leader plans to realign work groups based on employees' work locations, and also to alter rules and regulations in the groups and make additional changes to "shake things up a bit." Which conflict-stimulation technique is the team leader applying?Restructuring the organization which type of control system is being implemented when management uses prices, profit centers, and exchange relationaships as a control market control...What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results?Taking corrective action A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in opposition of the change.What were the employees of the corporation experiencing?Peer pressure the manager of the HR department at a corporation agreed to authorize one-hour breaks for all employees fo the organization as long as the production manager agreed to shorten the morning and afternoon breaks of all emlpoyees to 15 minutes. which approach were the managers using to enlist cooperation for the change Negotiation and reward a cooperation offers concrete incentives such as higher wages for cooperation with change. which strategy is the corporation suing to overcome resistance to change negotiation and reward...during a final job interview, the hiring manager asks candidates about age and national origin. some of the rejected candidates suspect they did not get the job because of their age. which law covers this type of discrimination equal employment opportunity...after a major budget increase, a company finds itself in a position to hire 50 new employees. how can strategic HR planning benefit the company in this situation by organizing staffing needs and looking for people with the right skills...