WGU C720 - Operations and Supply Chain Management

C720 - Operations and Supply Chain Management

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261 term rwd A customer was having trouble entering a vacation rental property. When the customer contacted the host, the host came to help the customer within 10 minutes. What is the service quality dimension demonstrated in the scenario?Responsiveness A customer went to a service center to have new tires installed on their vehicle. An employee at the service center was polite and professional. They were clear in explaining the types of tires available, the replacement process, and the warranty. They were able to answer all the customer's questions. What is the service quality dimension demonstrated in the scenario?Assurance A hotel manager periodically inspects each room of the hotel to assess its condition. Which cost of quality does this scenario illustrate?Appraisal costs A website for a utility company makes customers enter their bank payment information twice. The system compares the data and only proceeds if the data matches. Which cost of quality is represented in this scenario?Prevention costs

A small business wants to enhance the quality of its products. The business has begun to send surveys out to ask which features people like about the products and which features they would like to see added. Which total quality management (TQM) principle is illustrated in the example?Customer-centered focus A manufacturing company sources many of its components from another business. The company has sought to know more about this other business over time and has been able to collaborate with the business to customize the components for optimal quality. What is the core concept of total quality management (TQM) demonstrated in the scenario?Supplier relationships Which activity is involved in the define phase of Six Sigma?Detailing an improvement opportunity Which phase of Six Sigma involves implementing measures to make errors more quickly detectable?Control After each tool in a manufacturing facility is produced, its maximum RPM is tested. A manager would like to use a data visualization tool to see how many of the 1,000 tools produced last week had a maximum RPM of 10,000- 10,049, how many had a maximum RPM of 10,050-10,099, etc. Which tool of quality management is appropriate for this need?Histogram A production facility manufactures a varying number of units per day. A manager has data on the number of units produced and the number of defective units found for each day over the past several months. The manager would like to use a data display to see if the number of defects is related to the total number of units produced per day. What is the quality management tool that should be used in this situation?Scatterplot What is one of the factors that is accounted for in effective capacity?Planned employee breaks A t-shirt printing company has a design capacity of 40,000 shirts per month. Accounting for planned delays, the capacity is 31,000 shirts per month. Actual output is 26,000 shirts per month. What is the efficiency rate?84% Which scenario demonstrates a resource constraint? A hardwood flooring manufacturer is struggling to keep up with demand because of a shortage of raw materials.

In the process outlined by the theory of constraints, a production manager has already dedicated specific resources to effectively eliminate a constraint. What is the next step that should be taken?Evaluate whether the system has another constraint.A company that produces power tools wants to hold very little inventory. Because of this, the company wants to align capacity with demand as closely as possible. What is the appropriate capacity planning strategy for this situation?Match What is an example of a company that is using the lead strategy of capacity planning?An electronics company significantly increases production in anticipation of high demand for a new product.A company produces several models of thickness planers. There is very little variation among the models, with all models having interchangeable parts. Which type of production process should be used in this scenario?Assembly line A manufacturer produces four models of small fishing boats. The manufacturer focuses on producing each model for one week at a time. Which term describes the appropriate facility layout for this type of production?Product A fast food restaurant owner is exploring the possibility of opening a second restaurant. What is a major factor in the decision for the location of the second restaurant?Proximity to customers A software company is planning on expanding and needs to determine a location for a new office building. Which factor is a major consideration in the location decision?Quality community A manufacturing facility needs to increase production efficiency to minimize costs, improve profit margins, and achieve economies of scale. What should be done to work toward achieving this goal?Reduce the amount of product variation.A growing business produces a single product. The leaders of the business want to design a new manufacturing facility and want to prioritize the correct processes to best attain economies of scale. Which processes should the business leaders explore to work toward this goal?Assembly line Which step of the forecasting process involves assessing the accuracy level of the initial method?Developing and testing Which step of the forecasting process involves accounting for real-world limitations?Considering constraints

Which planning component is part of short-range planning?Master production schedule In addition to the cellular phones a company sells, it also sells replacement screens, batteries, and charging cables directly to consumers. What is an example of a dependent demand item in this scenario?Speaker As a part of a company's preparation for the future, an executive is working on choosing a forecasting model for demand. In order to remain objective and consistent, the model should be based on mathematics. Which model should be considered?Weighted moving average A manager is creating a sales forecast by starting at the bottom of an organization and making an overall estimate by adding together component parts. Which forecasting method is described?Pyramid method What is the scheduling technique that allows an organization to determine demand in advance while still being able to limit access to the corresponding service?Reservation scheduling Which scheduling technique is demonstrated by the use of fast-food kiosks that allow patrons to place their own orders?Consumer self-service An organization is implementing a software system to manage and integrate core processes. Which role does this core system have in enhancing the organization?Improve collaboration.When a client places an order, an enterprise resource planning (ERP) system generates an invoice and updates the inventory level. Which functionality step of ERP systems corresponds to the given situation?Processing and automation The machinery at a factory is being rearranged to reduce worker movements that are unnecessary. What is a benefit of this lean strategy?Improved efficiency In each monthly meeting with the production department, the production manager asks participants for any ideas on how to make processes or products better. Which benefit comes with this lean strategy?Enhanced employee engagement Which scenario demonstrates a non-value-added activity?A grocery store associate spends one full day counting inventory.Which competitive advantage is associated with lean systems?Inventory reduction