WGU C720 PA Study Guide

C720 PA Study Guide 5.0 (2 reviews) Students also studied Terms in this set (70) Social SciencesBusinessBusiness management Save C720 - Operations and Supply Chai...72 terms DanglyDeuce Preview WGU C720 Complete OA Prep Guid...153 terms Brpinson321Preview D217 Accounting Information Syste...226 terms vanessa_harris263 Preview WGU D 163 term kris ConformanceA company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers?DurabilityWhich aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?Deming's 14 points for management Juran Institute's management theory Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts?Ishikawa's quality circleWhich quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement?

Deming: Cease dependence on inspection to achieve

quality. Eliminate the need for inspection. Build quality into the product in the first place.An employee at a company thinks the department could improve its performance metrics by inspecting 100% of all finished product.Which quality management philosophy would address this employee's opinion?

Control charts to measure the time elapsed to completion & Run charts to chart output around the 14- day central tendency A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.Which two tools that should be used to measure installer performance?Choose 2 answers Quality function deploymentWhich method can a company use to relate customer needs and expectations to specific design characteristics?There should be no more than 3.4 defects per million products from a manufacturing company statistically.Six Sigma is adopted by a manufacturing company.How can the company use Six Sigma to establish quality improvement?A company tries to reduce variation in the quality of products it offers. & A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.Which two company practices reflect the guiding principles of Six Sigma?Choose 2 answers HistogramA clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use?Scatter plotA vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population.Which tool should be used in this situation?To develop a Pareto chart identifying the root causes of engine defects A company that produces motors uses the a "motor assembly check sheet", why would the company use this check sheet?Run charts & Control chartsA quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected.Which two statistical process control (SPC) tools should the team use?Choose 2 answers

MatchA manager is planning staffing needs for a seasonal ice cream stand. The manager

expects to have the following number of customers per day each month:

January: 20

February: 23

March: 30

April: 60

May: 90

Jun: 120

July: 130

August: 150

September: 100

October: 80

November: 60

December: 30

Which capacity planning strategy should the manager use to achieve this customer demand?Add resources to the QA Team to increase the number of lines of code that can be tested each day.At a software development company, programming Team A can write an average of 1600 lines of new code a day and programming Team B can correct an average of 1100 tested lines of code a day. An automated quality assurance (QA) testing suite can check an average of 2100 new lines of code a day, while the QA Team can test an average of 900 new lines of code daily. Each new line of code must be checked by both the automated test suite and a member of the QA team.Which step should Acme take to optimize the number of corrected lines of code per day?Labor productivity & Close to customersAn automobile manufacturer has just built its first assembly factory in the United States based on increased demand from customers in the United States. The manufacturer intends to serve the entire U.S. market with this factory. Many of the suppliers for the U.S. factory are near the manufacturer's other plants in India. The new U.S. factory enables the manufacturer to use many more robots to assist in the assembly of the automobiles.Which two location factors were important influences in building this new factory?Choose 2 answers

$67An appliance manufacturer has two factories located around the world, each with

its own capacity:

• F1 can make 8 appliances per day.• F2 can make 10 per day.The factories can deliver to two different distribution centers. Every day each distribution center must receive 9 appliances each.The cost to deliver appliances from each factory to each distribution center is

listed in the table below:

Distribution Center 1 Distribution Center 2

F1 $4 $3

F2 $8 $3

Using the factory production constraints and the delivery costs in the above matrix, what is the lowest cost to deliver all 18 appliances to the distribution centers?Veterans ParkwayA company wants to establish a new gas station in a location with heavy traffic.The company performs a traffic analysis for four locations during four different time periods. The table below depicts the number of cars that passed each

location during the four time periods:

Time Period Main Street Fell Avenue Veterans Parkway Market Street

Midnight - 6:00 a.m. 1,000 500 1,500 750

6:00 a.m. - noon 4,500 6,000 5,500 4,000

Noon - 6:00 p.m. 6,000 4,500 6,000 5,000

6:00 p.m. - midnight 2,500 1,500 3,000 6,000

Which location should the company choose for the new gas station?Continuous flowAn oil refinery receives crude oil on a regular basis, which must be refined into five different octane-rated gasoline formulas and diesel. Demand for these fuels is easy to predict. The cost to refine the oil decreases rapidly depending on the size of the refinery that refines the oil.Based on this information, which process strategy should the oil refinery use in its refining process?Batch processing with some product variety on moderately flexible equipment A company makes garage door tracks for residential and commercial customers.The production manager prefers to run all the footage for residential requirements first each day and then change over for the commercial size after the residential orders are completed. The tooling is changed back to the residential size before the end of business each day.Which process strategy is this company using?45 cars/dayA rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects.Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily.What is the design capacity for this company?