Certification Examination Practice

Illinois Public Safety Telecommunicator Certification Examination Practice Questions And Correct Answers (Verified Answers) Plus Rationales 2026 Q&A | Instant Download Pdf

Q1. Which of the following best describes the primary role of a Public Safety Telecommunicator?

• Make arrests when necessary
• Directly respond to incidents at the scene
• Gather information, prioritize calls, and dispatch appropriate resources
• Conduct follow-up investigations

Rationale: Telecommunicators are responsible for call intake, analysis,

prioritization, and dispatch but do not physically respond or investigate.

Q2. The most important initial question to ask during a 9-1-1 call is: 1 / 4

• The caller’s name
• The caller’s location
• A detailed description of the event
• The caller’s date of birth

Rationale: Location is always the priority because responders cannot be

sent without knowing where help is needed.

Q3. ANI provides which type of information?

• Nature of the incident
• Phone number of the calling party
• Address of the caller
• Wireless carrier the caller is using

Rationale: Automatic Number Identification displays the caller’s phone

number to the telecommunicator.

Q4. ALI provides:

• The type of phone being used
• The caller’s age
• Address or location information associated with the phone number
• The phone’s battery level

Rationale: Automatic Location Identification shows the registered address

or coordinates of the caller. 2 / 4

Q5. Phase II wireless 9-1-1 calls provide:

• Cell tower identification only
• Latitude and longitude of caller location
• No location information
• Caller identity and criminal history

Rationale: Phase II supplies GPS-based coordinates for improved caller

location.

Q6. The best call-taking technique is to:

• Allow the caller to speak uninterrupted
• Use structured questioning to control the call
• Speak rapidly to save time
• Ask only yes/no questions

Rationale: Structured, guided questioning helps obtain all critical details

efficiently.

Q7. In the APCO/IAED protocol model, the first priority is:

• Caller’s emotions
• Property involved
• Scene safety and immediate life threats 3 / 4

• Responders' estimated arrival

Rationale: Immediate threats and safety concerns must be identified first.

Q8. EMD stands for:

• Emergency Machinery Dispatch
• Emergency Medical Dispatch
• Emergency Management Division
• Emergency Maintenance Department

Rationale: EMD protocols allow telecommunicators to give pre-arrival and

life-safety medical instructions.

Q9. When giving CPR instructions, telecommunicators must:

• Estimate the patient’s age before beginning
• Wait for EMS to arrive
• Follow established EMD protocols verbatim
• Give advice based on personal experience

Rationale: Protocols must be followed exactly to ensure medically-

approved instructions.

Q10. Which of the following is considered a high-priority call?

• / 4