Chapter 01: Succeeding in the Mobile and Social Workplace

Chapter 01: Succeeding in the Mobile and Social Workplace

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• Which of the following statements is most accurate?
• The need for well-written messages has declined in today's workforce.
• Employers rank soft skills as less valuable than hard skills.
• Social media are playing an increasingly prominent role in business.
• Today's use of digital media requires less written communication.

ANSWER: c

RATIONALE: Social media are playing an increasingly prominent role in business. As a result, employers need employees who can write because today's digital media requires more written communication than ever.

POINTS: 1

DIFFICULTY: Moderate

REFERENCES: p. 3

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04 United States - BUSPROG.ESBC.GULO.16.09.02 - DISC.ESBC.GULO.16.04.05

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Comprehension

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• Communication skills
• are not as important as technical skills for career success.
• are not necessary in today's competitive job market.
• are ranked by recruiters at the top of qualities they most desire in job seekers.
• cannot be learned; they are innate.

ANSWER: c

RATIONALE: Studies confirm that recruiters rank communication skills at the top of qualities they most desire in job seekers. Your ability to communicate will make you marketable and continue to be your ticket to success regardless of the current economic climate. The good news is that effective communication can be learned.

POINTS: 1

DIFFICULTY: Easy

REFERENCES: pp. 2-3

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Knowledge

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• Which of the following statements is most accurate?

(Essentials of Business Communication, 11e Mary Ellen Guffey, Dana Loewy) (Test Bank all Chapters) 1 / 4

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• Workers today communicate less than in previous years.
• Technology has not affected how and why we communicate.
• Businesses today generate a wide range of messages using a variety of media.
• Writing is a skill set used only by managers and corporate executives.

ANSWER: c

RATIONALE: Because of technology, all workers will write more on the job and use a wider range of communication channels, including letters, memos, e-mails, wikis, texts, instant messages, and blogs.

POINTS: 1

DIFFICULTY: Moderate

REFERENCES: pp. 3-4

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Comprehension

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical

decisions, and

• tabulating statistical information.
• appreciating diversity.
• operating with the latest technology.
• All are correct.

ANSWER: b

RATIONALE: Soft skills are essential career attributes that include the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity.

POINTS: 1

DIFFICULTY: Easy

REFERENCES: p. 5

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Knowledge

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 12/1/2017 12:35 PM

• Strategic use of e-mail, internet, voice mail, and texting are most important in developing your
• on-the-job accuracy.
• relationships with your co-workers.
• professional reputation.
• productivity goals. 2 / 4

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ANSWER: c

RATIONALE: If you look and sound professional while working, you are more likely to be taken seriously and to be promoted.

POINTS: 1

DIFFICULTY: Easy

REFERENCES: p. 5

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Knowledge

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 12/1/2017 12:35 PM

• Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual

teams, heightened global competition, innovative communication technologies, new work environments, and focus on

• creating an entirely online presence.
• promoting from within.
• increasing levels of management.
• business ethics.

ANSWER: d

RATIONALE: Because of recent publicized business scandals, companies are now eager to regain public trust and to build ethical environments. Many businesses have written ethical mission statements, installed hotlines, and appointed compliance officers to ensure strict adherence to standards and legislation.

POINTS: 1

DIFFICULTY: Easy

REFERENCES: pp. 5-7

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.02.04 - DISC.ESBC.GULO.16.02.04 United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Knowledge

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• Which of the following statements about today's business environments is most accurate?
• The number of telecommuting employees is expected to decline in the future.
• All companies assign offices for employees.
• Many employees today no longer need an office; they can work anytime and anywhere.
• Workers today spend more time in offices than workers in the past.

ANSWER: c

RATIONALE: Technological advances have allowed today's employees to work anytime and anywhere with 3 / 4

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just a mobile phone and a wireless computer, causing the number of telecommuting employees to increase.

POINTS: 1

DIFFICULTY: Moderate

REFERENCES: pp. 6-7

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Comprehension

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• Which statement about today's workplace is most accurate?
• Employees can expect to have more managers.
• Very few businesses involve employees in decision making.
• Today's employees can expect to interact with people from many cultures.
• Businesses use social media only to interact with customers.

ANSWER: c

RATIONALE: Because many companies are moving beyond domestic markets, today's employees will be interacting more with people from many cultures. To be a successful communicator, you will want to learn about other cultures and develop intercultural skills such as sensitivity, tolerance, flexibility, and patience.

POINTS: 1

DIFFICULTY: Moderate

REFERENCES: p. 7

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01

NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.05.01 - DISC.ESBC.GULO.16.05.01 United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04

TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace

KEYWORDS: Bloom's: Comprehension

DATE CREATED: 4/25/2017 10:48 AM

DATE MODIFIED: 4/25/2017 10:48 AM

• The term flattened management hierarchies refers to
• renewed emphasis on ethics.
• fewer levels of management.
• more levels of management.
• less individual decision making and communication.

ANSWER: b

RATIONALE: After recent scandals many businesses have a renewed interest in ethics and a dedication to regain public trust. In addition, these companies have expanded to global markets and have reduced layers of management to remain competitive. Companies also expect employees to work in teams more than ever.

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