COPE HEALTH SCHOLARS WRITTEN EXAM,

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COPE HEALTH SCHOLARS WRITTEN EXAM,

PRACTICE EXAM AND STUDY GUIDE NEWEST

ACTUAL EXAM 320 QUESTIONS AND CORRECT

DETAILED ANSWERS (VERIFIED ANSWERS)

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COPE HEALTH SCHOLARS WRITTEN EXAM

Which of the following is true regarding Protected Health Information

(PHI)?

• PHI Include information about a persons, physical health, mental

health, provide care and payment for that care

• name, date of birth, address, and other identifying information such as

a tattoo.

• PHI is considered confidential under HIPAA

• All of the above. - ANSWER- d. All of the above

What does HIPAA stand for? - ANSWER- Health Insurance Portability & Accountability Act

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When reading a co-worker's Facebook page, you see that they have taken a picture of a patient's unusual injury with their cell phone and posted it online, but the patient's name is not mentioned. - ANSWER- Report the suspected breach to your privacy officer or supervisor.

Define a breach as it relates to HIPAA - ANSWER- A breach is the acquisition, access, use or disclosure of unsecured PHI, in a manner notpermitted by HIPAA, which poses a significant risk of financial, reputation or other harm to the affected individual

In the event of a HIPAA breach/violation, where information is negligently/knowingly obtained and disclosed, which of the following could face fines and civil penalties?

• Health Scholars who access or disclose unnecessary medical

information

• Staff who access patient's medical records

• Hospital or medical group

• All of the above - ANSWER- d. All of the above

What is the latest date that participants can reschedule their shifts? - ANSWER- 25th of the month before the shift begins

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what is the latest date that participants can add additional shifts? - ANSWER- after the 25th until the end of the month

How can a participant reschedule a shift? How often? - ANSWER- e-

mail the DC at least 48 hours before with: date and time of shift to be

rescheduled, reason, requested replacement

two times in a month becomes grounds for counseling

How can a participant excuse a missed shift? - ANSWER- call the charge nurse 15 minutes after the shift starts, e-mail the DC at least 24

hours before with: reason, new shift date and time

What is an unexcused missed shift? Protocol? - ANSWER- when the participant fails to notify the DC until after the shift begins

• unexcused missed shift is automatic counseling

If participants take two back-to-back shifts, what must they do? - ANSWER- take a 30-minute break in between, and use two lines in their timesheet, with the appropriate time allotments (so that the second shift

would only have 3:30)

What is an hours audit request form? - ANSWER- to request documentation of hours completed

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What are the three levels of punishment for violating protocol? - ANSWER- counseling report (review policy and correct behavior)

suspension from shifts (under performance contract)

counseling session (possible release)

What are the four stakes of health service delivery? - ANSWER- regulators (government agencies, acredditing agencies, etc.)

providers (health care professionals)

payers (government: medicare for elderly, medicaid for poor; HMO:

primary care referral; PPO: direct to specialist)

consumers (patients: outpatient, inpatient; community)

How will the health care of tomorrow hopefully differ from that of today? - ANSWER- more of a focus on primary and preventive care, with most money spent there, as opposed to intensive care/specialty

What is HCAHPS? - ANSWER- Hospital, Consumer Assessment of Healthcare Providers and Systems

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