Copyright 2016 Pearson Education, Inc.

1 Copyright © 2016 Pearson Education, Inc.Fundamentals of Human Resource Management, 4e (Dessler) Chapter 1 Managing Human Resources Today 1) The basic functions of management include all of the following EXCEPT ________.

• staffing
• planning
• organizing
• outsourcing

Answer: D

Explanation: D) The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions.

Diff: 1

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

2) A manager is best described as a person who is responsible for ________.

• teaching new employees basic skills
• accomplishing the organization's goals
• communicating with stockholders
• delegating authority to subordinates

Answer: B

Explanation: B) A manager is someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people. Most writers agree that managing involves performing five basic functions: planning, organizing, staffing, leading, and controlling.

Diff: 2

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

Fundamentals of Human Resource Management, 4e Gary Dessler (Test Bank All Chapters, 100% Original Verified, A+ Grade) 1 / 4

2 Copyright © 2016 Pearson Education, Inc.3) Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading, and controlling personnel?

• manager
• generalist
• marketer
• entrepreneur

Answer: A

Explanation: A) The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses.

Diff: 2

AACSB: Application of knowledge

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Application

4) Which of the following represents the five functions of planning, organizing, staffing, leading, and controlling?

• strategic management
• adaptability screening
• succession planning
• management process

Answer: D

Explanation: D) The management process includes five basic functions—planning, organizing, staffing, leading, and controlling. Strategic management refers to the process of identifying and executing the organization's mission by matching its capabilities with the demands of its environment.

Diff: 2

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

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3 Copyright © 2016 Pearson Education, Inc.5) Which basic function of management includes developing rules and procedures?

• planning
• organizing
• leading
• staffing

Answer: A

Explanation: A) Planning, organizing, staffing, leading, and controlling are the five functions of management. The planning function involves establishing goals and standards, developing rules and procedures, and developing plans and forecasts.

Diff: 1

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

6) Which basic function of management involves maintaining employee morale and motivating subordinates?

• planning
• leading
• organizing
• developing

Answer: B

Explanation: B) Planning, organizing, staffing, leading, and controlling are the five functions of management. The leading function involves getting others to accomplish a task, maintaining morale, and motivating subordinates.

Diff: 1

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

7) What specific activities listed below are part of the planning function?

• giving each subordinate a specific task
• training and developing employees
• developing rules and procedures
• establishing quality standards

Answer: C

Explanation: C) The planning function of management involves establishing goals and standards, developing rules and procedures, and developing plans and forecasts. The other functions of management are organizing, staffing, leading, and controlling.

Diff: 2

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Concept

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4 Copyright © 2016 Pearson Education, Inc.8) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time?

• planning
• organizing
• motivating
• staffing

Answer: A

Explanation: A) The planning function of the management process requires managers to establish goals and standards, develop rules and procedures, and develop plans and forecasts.Leading involves motivating staff, while controlling requires a manager to set standards, such as sales quotas. Assigning tasks to employees is an aspect of the organizing function.

Diff: 2

AACSB: Application of knowledge

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Application

9) John primarily spends his time giving tasks to subordinates and establishing departments. He is performing what function of management?

• leading
• planning
• organizing
• controlling

Answer: C

Explanation: C) The organizing function of management involves giving each subordinate a specific task, establishing departments, delegating authority to subordinates, establishing channels of authority and communication, and coordinating the work of subordinates. Leading, planning, and controlling are other activities in the management process.

Diff: 2

AACSB: Application of knowledge

Chapter: 1

LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"

Skill: Application

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