D072 WGU Assessment

D072 WGU Assessment Study Guide

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160 terms briarhermous47 Preview D072 Fundamentals for Success in B...134 terms Tbarnett20Preview Test Prep - WGU - Principles of Man...105 terms C_BondePreview WGU - 174 term vict Practice questions for this set Learn1 / 7Study using Learn An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO). Which type of power has the employee gained?What is true about emotional intelligence in the workplace?Importance EI Varies by situation and job position Choose an answer 1Autocratic2Legitimate 3Expert4Reward Don't know?

A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days.Motivation A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way to meet this goal?Initiate a community technology recycling program for old computers A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager calls other suppliers to see if they have the necessary material to continue manufacturing these products.Which managerial core role is being used?Decisional Which organizational culture is best suited for an individual who is high in conscientiousness?Hierarchy Which result occurs when there is a person-culture misalignment?Attrition Which communication channel contains an item like an organization's newsletter?Leanest How can a speaker overcome issues pertaining to semantics to ensure effective communication?Be direct and clearly state what is intended Which characteristics are seen in employees who use an assertive communication style?Calm and relaxed posture How can a manager exhibit supportive communication? Use descriptive language During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager?Passive-aggressive Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team Member A using for this response?Passive-aggressive

Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust?Emotional intelligence A leader with high emotional intelligence is looking to capitalize on this trait while working with social media.How would the leader do so?Use social media as a tool to connect multiple stakeholders What is a characteristic of people with strong moral identity?They are more considerate of others' feelings and viewpoints.What are characteristics of someone who is Machiavellian in nature?Lower emotional intelligence and higher emotional detachment A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days.Which technique is the new employee being encouraged to display?Motivation A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is to learn to listen first and speak second. Which time period after beginning this approach will be the most challenging for this team member?1-21 days A staff member seems to delay her ability to accomplish tasks because she is worrying more about the impact of the plan than she is about actually seeing the plan through. This has a significant effect on fellow coworkers because they desire to stay in the present moment and work through the issues that are being uncovered. Which strategy does the staff member need to work on?Mindfulness A manager decides to make an effort to preserve positive relationships even when the interaction addresses problems of a serious nature. Which type of communication is the manager interested in using to improve emotional intelligence?Supportive communication What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence?To encourage employees to regularly think about issues relating to emotional intelligence A leader is trying to improve staff's emotional intelligence and decides to support the use of incident debriefs. Why did the leader decide to use this technique?To provide feedback to employees

An individual has the ability to guide others due to her knowledge base about a product. Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics. Which profile exhibits this type of behavior?Leader An individual understands a project's goal, selects a group of employees who can work on the task, and encourages the team to begin work towards the desired result. The individual has the knowledge and personality to get the work accomplished successfully. Which behavior does this individual exemplify?Leadership Which tactic involves leaders garnering support by engaging values, emotions, and beliefs?Inspirational appeal A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was finally accepted as the leader of the department. Which type of power did this manager gain after a period of time in this department?Referent An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the change in this employee?Coercive An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO). Which type of power has the employee gained?Legitimate During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using?Coercive A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing?Ideate