Exam Fully Solved - Exam Fully Solved What must the advertised pric...

WI DMV Salesperson Information Pre Exam Fully Solved What must the advertised price include? - Answer all charges the customer must pay, except sales tax, title, regis fees When can you use the words "free" or "included with"? - Answer Free- customer does not need to purchase something to get it Included with - customer must purchase something to get it When advertising an allowance for a trade-in, what words can you not use? - Answer -we will pay up to -appraise your own vehicle -as much as The dealer's name must be included in advertising. True/False? - Answer True Can you advertise a certain type of vehicle if you know you will not meet anticipated demand? - Answer No. Unless you know they can be delivered in a reasonable time.Do you have to tell the customer if a vehicle was flood damaged? - Answer Yes ,always.If 2 or more vehicles had the same type of damage to them (ex- hail), then the ad must state the type of damage. True/False - Answer True.All ads must state the model year. True/False - Answer True What words can be written to indicate a vehicle is used....like if it is the current year or previous year? - Answer demonstrator, executive, low mileage, one owner 1 / 2

When can you use the words "invoice" or "cost" in ads? - Answer If you also state that the "Actual dealer cost is, or may be less, due to factory holdback, rebates, incentives, or other discounts" Can the dealership advertise things like "last of the remaining", "close out", "clearance"? - Answer NO.Unless going out of business.Can ads be mixed for lease vehicles and for sale vehicles? - Answer Yes. IF it is clearly stating which vehicles are lease and which are for sale.Dealer is responsible for giving proper vehicle info. Salesman is responsible for giving the info to the customer. All written AND spoken info must be truthful. True/false - Answer True When does the MSRP label have to be on the vehicle? - Answer Until it is delivered to its retail purchaser.What is on the dealer supplemental price label? How long does this label stay on vehicle? - Answer - optional equipment or accessories installed by dealer

• final dealer price
• any price changes from MSRP including dealer mark-up
• any dealer service fee
• keep label on vehicle until delivered

What's a pre-delivery inspection sheet? - Answer - a report of the vehicle's pre-delivery tests and inspections

• required by manufacturer
• given to customer upon delivery

What is the emission standards certificate? - Answer -certificate that states the vehicle's emission control systems are installed right and inspected -tells them what to do if the system fails

• give to customer on delivery
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