Exam Guide to - Security, 10e Jean Andrews, Joy Dark, Jill West...

CompTIA A+ Core 2 Exam Guide to Operating Systems and Security, 10e Jean Andrews, Joy Dark, Jill West

(Test Bank all Chapter)

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Class:

Date:

Ch 01: Windows Versions and Customer Service

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Multiple Choice

• Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to

his company’s Wi-Fi network to share files over the network.

Which version of Windows 10 would you recommend to Larry?

• Windows 10 Home
• Windows 10 Pro
• Windows 10 Education
• Windows 10 Enterprise

ANSWER: a

FEEDBACK: a. Correct. Windows 10 Home will allow Larry to share files at work and at home. He would need Windows 10 Pro if he needed to connect to a domain.

• Incorrect. Windows 10 Pro is for large enterprise. Because Larry will not connect to a

domain at work, he can use Windows 10 Home.

• Incorrect. Windows 10 Education is a discounted version of Windows Enterprise. If Larry

were a student or worked for a school, he would use Windows 10 Education.

• Incorrect. Windows 10 Enterprise is for large enterprises that need to be connected to a

domain server. Windows 10 Enterprise allows the computer to activate to a local server instead of over the Internet to Microsoft activation service.

POINTS: 1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 9/25/2019 3:20 PM

DATE MODIFIED: 9/25/2019 3:20 PM

• Andrew is researching a new operating system for the computers at his workplace. His boss wants the computers to be

able to connect to the cloud and thus have security in case the laptops are stolen.

What version of Windows 8.1 does not have the ability to lock the hard drive so that it is unusable if removed from a laptop?

• Window 8.1 Core
• Windows 8.1 Basic
• Windows 8.1 Pro
• Windows 8.1 Enterprise

ANSWER: a

FEEDBACK: a. Correct. Windows 8.1 Core (the home version) does not have BitLocker. BitLocker secures a laptop’s hard drive in case it is removed from the laptop. With BitLocker enabled, the hard drive will need to recognize the TPM chip in UEFI/BIOS or have the key on a removable drive.

• Incorrect. There is not a version of Windows 8.1 called Basic.
• Incorrect. Both the Pro and Enterprise versions on Windows 8.1 have BitLocker. With

BitLocker, if a hard drive is removed from a laptop, its data is not accessible.

• Incorrect. Both the Pro and Enterprise versions on Windows 8.1 have BitLocker.

BitLocker is used with laptops because they are easy to lose or be stolen.

POINTS: 1

QUESTION TYPE: Multiple Choice 2 / 4

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Class:

Date:

Ch 01: Windows Versions and Customer Service

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HAS VARIABLES: False

DATE CREATED: 9/25/2019 3:20 PM

DATE MODIFIED: 9/25/2019 3:20 PM

• In Windows 10, you can find this user-friendly interface to access numerous Windows settings?

What is the name of this user-friendly interface?

• Control Panel
• Administrative Tools
• Computer Management console
• Settings app

ANSWER: d

FEEDBACK: a. Incorrect. The Control Panel includes icons for System and Security, Network and Internet, Hardware and Sound, Programs, User Accounts, Appearance and Personalization, Clock and Region, and Ease of Access.

• Incorrect. Administrative Tools is a folder within System and Security.
• Incorrect. The Computer Management Console allows you to access System Tools,

Storage, and Services and Applications.

• Correct. The picture in the question is of the Setting app.

POINTS: 1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 9/25/2019 3:20 PM

DATE MODIFIED: 9/25/2019 3:20 PM

• Wanda wants to find some basic information about her computer, for example, what operating system and how much

RAM are installed on her computer. 3 / 4

Name:

Class:

Date:

Ch 01: Windows Versions and Customer Service

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Where can Wanda find this information quickly in Windows 10?

• System Information applet
• Windows Information
• UEFI/BIOS System information
• System window

ANSWER: d

FEEDBACK: a. Incorrect. Wanda can find this information in the System Information app. However, she can find it much quicker if she goes to File Explorer, right-clicks This PC, and selects Properties. The System window appears with the information she wants to find.

• Incorrect. There is no Windows Information window in Windows 10.
• Incorrect. Wanda will not be able to find which OS is installed in UEFI/BIOS. UEFI/BIOS

shows the amount of RAM installed, not the OS that is installed.

• Correct. Wanda can find the information quickly in the System window. To access the

window, she can go to File Explorer, right-click This PC, and select Properties.

POINTS: 1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 9/25/2019 3:20 PM

DATE MODIFIED: 9/25/2019 3:20 PM

• When working with customers, you should always try to keep a positive attitude.

Why is it important to maintain a positive attitude when working with customers?

• Helps to establish a good customer relationship.
• Helps the customer feel confident you can fix the problem.
• Shows that you have the knowledge needed to fix the problem.
• Helps you to be more reliable.

ANSWER: a

FEEDBACK: a. Correct. When you display a positive attitude, it helps you establish a good customer relationship.

• Incorrect. Your attitude might not give your customer confidence that you can fix the

problem; it is more likely to reflect your knowledge and experience.

• Incorrect. A positive attitude does not rely on your knowledge of how to fix the problem.

A positive attitude will help you maintain a good relationship with the customer.

• Incorrect. Showing up on time and getting the job done right will show your reliability.

Being reliable is very important when working with customers and will help them feel positive about you.

POINTS: 1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 9/25/2019 3:20 PM

DATE MODIFIED: 9/25/2019 3:20 PM

• Henry is sent to work with a customer at the company’s satellite branch in another town. During his visit, he notices

that most of the computer users are not following the corporate guidelines on password safety and are looking at their

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