FIRE OFFICER 1 VLC EXAM 2 NEWEST VERSIONS

• | P a g e

FIRE OFFICER 1 VLC EXAM 2 NEWEST VERSIONS

(VERSION A AND B) ACTUAL EXAM 300

QUESTIONS AND CORRECT DETAILED ANSWERS

VERIFIED ANSWERS ) |ALREADY GRADED A

FIRE OFFICER 1 VLC EXAM VERSION A

According to Alan Brunacini in Essentials of fire department customer service, "While changes in technology, the current environment, service delivery, and organizational complexity have created huge differences in the business, the most

important element has not changed." This important element is:

• ANSWER- the relationship between customer and

firefighter.

The five fundamental elements of communication are sender,

receiver, message, medium, and: - ANSWER- feedback

Feedback is an important part of communication because it: -

ANSWER- allows the sender to determine whether or not a message is understood.

A detailed plan of action that specifies the steps for carrying out

an organizational policy is known as: - ANSWER- a procedure.

• / 4

• | P a g e

if you do not have the authority to deal with a community need,

the best course of action is to: - ANSWER- up-channel the need

to someone within your department.

Being given a promotion - ANSWER- reward power

Having special knowledge - ANSWER- expert power

Influence through respect - ANSWER- identification power

Suspended without pay - ANSWER- coercive power

Derived from position - ANSWER- legitimate power

Identify three behaviors used in active listening: - ANSWER-

make eye contact, use body language to show involvement, focus on the facts.

Identify two NFPA standards to improve the health and safety of firefighters. - ANSWER- NFPA 1500, NFPA 1581

• / 4

• | P a g e

In the fire service, the best definition of risk is the: - ANSWER-

possibility of loss and any threat to the safety and well being of any individual.

Short term stress is known as: - ANSWER- acute stress.

All of the following are categories of stress causes except: -

ANSWER- developmental

The type of stress associated with viewing casualties at an

accident scene is called: - ANSWER- critical incident stress.

The point of the accident analysis is to determine: - ANSWER-

the root cause and to identify what can be learned from the accident.

Identify three of the basic questions that should be answered to analyze any accident resulting in any injury or fatality. - ANSWER- Who was involved?what were the circumstances?What was the root cause?

• / 4

• | P a g e

Identify two ways to minimize the effects of Critical incident stress. - ANSWER- Get adequate rest, conduct a critical incident stress debriefing.

Identify 2 true statements about an incident action plan. - ANSWER- The IAP must be communicated to all on-scene personnel, The IAP need not be in writing, but there must always be a plan.

The first and highest priority in every emergency situation is: -

ANSWER- life safety

The statement that best describes size-up is: - ANSWER- an

evaluation or assessment of the situation.

Following size-up, the first arriving fire officer must: -

ANSWER- develop an incident action plan.

Identify five elements that should be communicated and documented in a post- incident analysis. - ANSWER- Exposure to hazards, incident overview (date, time, nature of

• / 4