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C483 / C483 Pre- Assessment V2 (Latest Update 2025 / 2026) Principles of Management | Questions and Answers | Grade A | 100% Correct (Verified Solutions) - WGU
Question:
A team leader realizes that conflict is developing between several members of the team despite the fact that the group just began meeting a few days before.The primary issue stems from unclear and inefficient organizational policies.
What type of conflict should be managed by the team leader?
Answer:
Structural conflict
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Question:
After several months of team work, it has become apparent to a manager that not all the team members are getting the same periodic updates about basic issues. The conflict has caused decision-making to slow down and goals are not being met.
Which strategy should be used to manage the conflict?
Answer:
Improve communication among team members to reduce conflict and increase goal attainment
Question:
A diverse group of employees representing every major functional area of the organization have been chosen to form a team to work on a transformational project. The team leader would like to minimize group conflict since the project has a very short time frame.
Which strategy should be used to meet this goal?
Answer:
Engage team members by having a broad and honest discussion about important issues to build team cohesion during the first meeting
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Question:
The members of a department are planning a working lunch at a local restaurant. Differences of opinion exist among the team regarding where to go, based upon cost, distance from the office, how easily the team will be able to get work done, and the ease of parking. While some discussion occurs, all of the employees easily come to consensus on a decision that is supported by all.
Which conflict management strategy did the employees use to manage this disagreement?
Answer:
Collaborating
Question:
According to the Thomas-Kilmann Conflict Mode Instrument, which conflict management strategy is evident when an individual displays a high degree of assertiveness and a low degree of cooperation?
Answer:
Competing
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Question:
Members of a team are stating their views about project goals.
Which conflict management strategy should the team manager use if conflict arises?
Answer:
Ask questions
Question:
The director of human resources is talking with a manager about harassment claims made by some employees. The manager leans forward, points a finger at the director, and makes accusations of bias and bullying.The director explains that the claims are vague at this point and confidentiality will be maintained while more facts are gathered. The manager expresses relief that punitive actions will not automatically be taken.
Which model of communication is being used in this situation?
Answer:
Interaction
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