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D 469 / D469 Objective Assessment (Latest Update 2025 / 2026) Quality, Continuous Improvement and Lean Six Sigma | Study Set Questions and Answers | Grade A | 100% Correct - WGU
Question:
partnering
Answer:
A relationship between a company and its supplier based on mutual quality standards.
Question:
production index
Answer:
The ratio of quality cost to final product units.
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Question:
productivity
Answer:
A measure of effectiveness in converting resources into products, generally computed as output divided by input.
Question:
quality circles
Answer:
A small, voluntary group (team) of workers and supervisors formed to address quality problems in their area.
Question:
prevention costs
Answer:
Costs incurred during product design and manufacturing that prevent nonconformance to specifications.
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Question:
Statistical process control
Answer:
a system that determines if a process is within the statistical control
Question:
Service design
Answer:
Creating services that meet customer expectations.
Question:
DMAIC: Define Phase
Answer:
Step 1: Develop problem and goal statement
Step 2: Develop project charter
Step 3: Develop SIPOC diagram
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