Lussier, Human Resources Management 3e

Lussier, Human Resources Management 3e SAGE Publishing, 2019

Multiple Choice

• In an annual report, the CEO of Acme Global emphasizes the importance of the

people who work for Acme Global and their contribution to the organization’s success.The CEO is talking about Acme Global’s ______.

• human resources
• cost center
• revenue center
• productivity

Ans: A

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Comprehension

Answer Location: Why Study Human Resource Management (HRM)?

Difficulty Level: Medium

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• ______ is a combination of job satisfaction, ability, and a willingness to perform for

the organization at a high level and over an extended period of time.

• Empathy
• Employee engagement
• Sustainability
• Productivity

Ans: B

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: Why Study Human Resource Management (HRM)?

Difficulty Level: Easy

AACSB Standard: Group and individual behaviors

SHRM: Job Analysis/Job Design

• Bryan has been employed at Acme Global for 15 years. He is satisfied with his job

and performs it very well. He has been a high performer for all 15 years. According to HR, Bryan has a high level of ______.

• sustainability
• employee engagement
• empathy
• efficiency

Chapter 1 (Human Resource Management Functions, Applications, Skill Development, 3e Robert N. Lussier, John Hendon) (Test Bank all Chapters) 1 / 4

Lussier, Human Resources Management 3e SAGE Publishing, 2019

Ans: B

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Application

Answer Location: Why Study Human Resource Management (HRM)?

Difficulty Level: Hard

AACSB Standard: Group and individual behaviors

SHRM: Job Analysis/Job Design

• ______ and the ability to analyze large data sets have disrupted every industry and

the way every organization does, or should do, business.

• Productivity
• Efficiency
• Revenue
• Technology

Ans: D

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: HRM Past and Present

Difficulty Level: Easy

AACSB Standard: Information technology

SHRM: HR’s Role in Organizations

• In the past, an organization’s human resource department would have been

considered a ______.

• cost center
• revenue center
• productivity center
• technical skill

Ans: A

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: HRM in the Past

Difficulty Level: Easy

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• A ______ is a division or department within the organization that brings in no revenue

or profit for the organization. This type of division or department only costs money for the organization to run.

• revenue center
• business center
• cost center 2 / 4

Lussier, Human Resources Management 3e SAGE Publishing, 2019

• productivity center

Ans: C

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: HRM in the Past

Difficulty Level: Easy

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• ______ are divisions or departments in organizations that generate monetary returns

for the organizations.

• Human resources
• Cost centers
• Productivity centers
• Revenue centers

Ans: D

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: HRM in the Past

Difficulty Level: Easy

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• At the Acme Global Corporation, the human resources department provides limited

services to the organization. These services include things like keeping track of job applicants, maintaining employee paperwork, and filing annual performance evaluations. This view of the HR department is consistent with the ______ view of human resource management.

• 21st century
• traditional
• sustainable
• revenue center

Ans: B

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Comprehension

Answer Location: HRM in the Past

Difficulty Level: Medium

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• / 4

Lussier, Human Resources Management 3e SAGE Publishing, 2019

• At the Acme Global Corporation, the human resources department deals primarily

with improving the productivity of the people within the organization. This view of the HR department is consistent with the ______ view of human resource management.

• present
• engagement
• sustainable
• traditional

Ans: A

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Comprehension

Answer Location: Productivity Centers

Difficulty Level: Medium

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• A(n) ______ is a revenue center that enhances profitability of the organization

through enhancing the productivity of the people within the organization.

• productivity center
• cost center
• employee engagement
• human resources

Ans: A

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: Productivity Centers

Difficulty Level: Easy

AACSB Standard: Systems and processes in organizations

SHRM: HR’s Role in Organizations

• In the present view of the field, human resource managers no longer run an

organizational ______. Their function, along with all other managers, is to improve organizational revenues and profits.

• revenue center
• productivity center
• cost center
• business skill

Ans: C

Learning Objective: 1-1: Identify the difference between the traditional view of human resource management (HRM) and the present view.

Cognitive Domain: Knowledge

Answer Location: Productivity Centers

Difficulty Level: Easy

AACSB Standard: Systems and processes in organizations

• / 4