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Midterm Exam: BUAD 304 /
BUAD304 (Latest Update 2026 / 2027) Organizational Behavior and Leadership | Questions with Answers | 100% Correct | Grade A – USC
Question:
Barriers to Communication
Answer:
- Selective Perception
- Filtering
- Information Overload
- Emotions
- Language
- Communication and apprehension
- Gender differences
- Cross-cultural barriers
- / 4
Question:
STATE
Answer:
Share your facts Tell your story Ask for other facts and stories Talk tentatively (don't preach) Encourage testing and other views
Question:
Functional Conflict
Answer:
Conflict that supports the goals of the group and improves its performance
Question:
Dysfunctional conflict
Answer:
Conflict that hinders group performance
- / 4
Question:
Organizational Causes of Conflict
Answer:
Task interdependencies, complexities and uncertainties ▪ Fuzzy boundaries ▪ Incompatible goals between groups ▪ Poor communication ▪ Lack of interdepartmental contact
Question:
Contact Hypothesis
Answer:
The more members of different groups interact, the less intergroup conflict they will experience
Question:
Handling conflict within Organization
Answer:
Contact hypotheses Create psychologically safe climate
- / 4
Question:
Personality conflicts
Answer:
Interpersonal opposition based on personal dislike or disagreement
Question:
Conflict Handling Styles
Answer:
Accommodating Collaborating Avoiding Competing Compromising
Question:
Accommodating
Answer:
place opponents' interests above own
- / 4
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