Operations Management, 12e HeizerRenderMunson

Operations Management, 12e (Heizer/Render/Munson) Chapter 1 Operations and Productivity Section 1 What is Operations Management?1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Answer: TRUE

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Answer: FALSE

Diff: 1

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 3) All organizations, including service firms such as banks and hospitals, have a production function.

Answer: TRUE

Diff: 2

Key Term: Production

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 4) Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Answer: TRUE

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 5) An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Answer: TRUE

Diff: 2

Key Term: Production

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization Principles Of Operations Management 10e (Global Edition) Jay Heizer Barry Render (Test Bank All Chapters, 100% Original Verified, A+ Grade) 1

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6) At Hard Rock Café, tasks that reflect operations or operations management include:

• designing efficient layouts.
• providing meals.
• receiving ingredients.
• preparing effective employee schedules.
• all of the above.

Answer: E

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

7) An operations task performed at Hard Rock Café is:

• borrowing funds to build a new restaurant.
• advertising changes in the restaurant menu.
• calculating restaurant profit and loss.
• preparing employee schedules.
• all of the above.

Answer: D

Diff: 2

Key Term: Operations management

AACSB: Reflective thinking

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

8) Operations management is applicable:

• mostly to the service sector.
• to services exclusively.
• mostly to the manufacturing sector.
• to all firms, whether manufacturing or service.
• to the manufacturing sector exclusively.

Answer: D

Diff: 2

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

9) ________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Answer: Operations management

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 2

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10) Identify three or more operations-related tasks carried out by Hard Rock Café.Answer: Providing custom meals; designing, testing, and costing meals; acquiring, receiving, and storing supplies; recruiting and training employees; preparing employee schedules; designing efficient restaurant layouts.

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

11) Define operations management. Will your definition accommodate both manufacturing and service operations?Answer: Operations management can be defined as the management of all activities directly related to the creation of goods and/or services through the transformation of inputs into outputs. Yes.

Diff: 1

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

Section 2 Organizing to Produce Goods and Services

1) Which of the following are the primary functions of all organizations?

• production/operations, marketing, and human resources
• marketing, human resources, and finance/accounting
• sales, quality control, and production/operations
• marketing, production/operations, and finance/accounting
• research and development, finance/accounting, and purchasing

Answer: D

Diff: 2

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

2) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

• Frank Gilbreth
• W. Edwards Deming
• Henry L. Gantt
• Lillian Gilbreth
• Frederick W. Taylor

Answer: B

Diff: 2

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 3

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3) Which of the following would NOT be an operations function in a commercial bank?

• auditing
• teller scheduling
• maintenance
• collection
• check clearing

Answer: A

Diff: 2

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

4) The marketing function is concerned with:

• producing goods or providing services.
• procuring materials, supplies, and equipment.
• building and maintaining a positive image.
• generating the demand for the organization's products or services.
• securing monetary resources.

Answer: D

Diff: 2

5) The purchasing function is concerned with:

• producing goods or providing services.
• procuring materials, supplies, and equipment.
• building and maintaining a positive image.
• generating the demand for the organization's products or services.
• securing monetary resources.

Answer: B

Diff: 2

6) The finance function is concerned with:

• producing goods or providing services.
• procuring materials, supplies, and equipment.
• building and maintaining a positive image.
• generating the demand for the organization's products or services.
• securing monetary resources.

Answer: E

Diff: 2

7) Which of the following tasks within an airline company are related to operations?

• crew scheduling
• international monetary exchange
• sales
• advertising
• accounts payable

Answer: A

Diff: 2

Key Term: Operations management

Objective: LO 1.1 Define operations management

Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 4 .

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