Practice Examination Questions And

Certified Hospitality Administrator (CHA) Practice Examination Questions And Correct Answers (Verified Answers) Plus Rationales 2026 Q&A | Instant Download Pdf

Comprehensive Practice Test covering all subjects: Leadership, Human

Resources, Sales & Marketing, Financial Management, Food & Beverage Management, and Rooms Management.

• Which of the following is the primary responsibility of a hotel’s general

manager?

• Handling all front-desk operations personally
• Overseeing all departmental functions to achieve organizational goals
• Managing housekeeping staff directly
• Serving as the property’s financial accountant

Rationale: The general manager coordinates and supervises all

departments to ensure alignment with the hotel’s strategic objectives. 1 / 4

• Which leadership style is most effective in emergency hotel situations?
• Democratic
• Autocratic
• Laissez-faire
• Transformational

Rationale: In crises, autocratic leadership allows for rapid decision-making

without extended consultation.

• What is the primary purpose of a hotel’s mission statement?
• To describe marketing strategies
• To define the organization’s core purpose and direction
• To outline employee compensation
• To determine pricing policies

Rationale: The mission statement guides strategic planning by clarifying

the organization’s purpose.

• Which document best defines employee performance expectations?
• Job advertisement
• Job description
• Employee handbook
• Training manual 2 / 4

Rationale: A job description details duties, skills, and responsibilities,

forming the basis for performance evaluation.

• What is the most effective way to reduce employee turnover in

hospitality operations?

• Increasing penalties for resignation
• Offering frequent overtime
• Providing clear career development and recognition programs
• Reducing workload expectations

Rationale: Career development and recognition improve morale and

retention.

• Which metric measures the percentage of available rooms sold?

A. ADR

• RevPAR
• Occupancy rate

D. GOPPAR

Rationale: Occupancy rate = rooms sold ÷ rooms available, showing

property utilization.

• What is the main goal of yield management?
• Reducing operating expenses 3 / 4

• Maximizing revenue through dynamic pricing
• Increasing employee productivity
• Minimizing service errors

Rationale: Yield management adjusts room rates to match demand and

maximize revenue.

• Which financial statement shows a property’s financial position at a

specific time?

• Balance sheet
• Income statement
• Statement of cash flows
• Budget report

Rationale: The balance sheet lists assets, liabilities, and equity at a

particular date.

• What does ADR stand for in hotel performance metrics?
• Average Daily Revenue
• Average Daily Rate
• Actual Daily Revenue
• Average Demand Ratio

Rationale: ADR measures average room revenue earned per occupied

room.

• / 4